Inside Sales (Customer Success Services)

Customer Success and Support Washington, D.C. Plano, Texas


Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Role:

Our Customer Success Sales Team partners with Field Sales to bring Splunk solutions to the most transformative companies in the world. A career at Splunk means challenging yourself and your customers to reach higher - and to have fun doing it. We are seeking a dynamic, emerging professional to join our fast-growing team. There is a defined growth path for successful Inside Sales Representatives to be promoted throughout the organization.

Responsibilities:

In this role, you will showcase the ability to focus on an organization’s initiatives, challenges, pain points and partner with Splunk Field Sales and the Customer Success team to bring value to those organizations through our sales process.

You will:

  • Drive adoption services campaigns to generate pipeline
  • Build a pipeline for your territory using demand generation and prospecting tools
  • Drive sales velocity by supporting the quote-to-order process
  • Research and present business intelligence about customers and prospects
  • Travel occasionally for training and/or meetings
  • You’ll be driving sales activities on highly strategic accounts and projects within an ecosystem of elite sales, customer success, education and professional services partners. Successful team members develop and demonstrate their sales acumen and move on to other sales positions and other roles.

Requirements:

  • 2 to 5 years of proven successful inside or outside experience selling or generating demand for enterprise IT solutions (BI, data analytics, security software, risk management software or networking performance)
  • Preferred 1+ year in a sales closing role with successful history of relationship building, deal negotiations and territory planning
  • A 4-year Degree is preferred & a plus
  • Ability to work cross functionally and establish rapport quickly
  • Logic-based problem solving
  • Leading conversations that result in accountable outcomes
  • Task prioritization, discipline, and accountability
  • A passion for research, data, and analysis that drives action
  • Confident handling of objections and conflict
  • Keen situational awareness within a team environment
  • Project management to accomplish complex tasks
  • Modeling business data to tell a compelling and impactful story
  • Full understanding of the sales cycle, from generating leads through closing deals
  • Excellent presentation skills and clear communication
  • An instinct to Google a solution to a new problem
  • A strong executive presence, with polish and dedication to customer outcomes

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!