Senior Manager, Head of Design Operations (Remote)

Product Management and UX San Francisco, California Washington, D.C. Atlanta, Georgia Seattle, Washington Portland, Oregon New York, New York Los Angeles, CA, California Raleigh, North Carolina San Diego, California San Jose, California Boulder, Colorado


Design at Splunk

Design at Splunk is at the center of how we build and ship products our users love to use. We’re a team of designers, user researchers, and design program managers that move fast and focus on delivering clear and beautiful enterprise solutions to our customers.

The Role

Partnering with our Chief Design Officer and reporting directly to him, the Head of Design Operations will help build, implement, and continue to improve programs to operationalize the design team and ensure we’re operating effectively at scale.

In this role, you’ll grow and build a team to lead and continue to evolve our practice, research, team, and design operations. You, along with the design operations team reporting to you, will help develop our design operating model, build our research program, and drive a more effective and connected design team.

As the Chief Design Officer leading design at Splunk, I am looking forward to working with you, as a key partner on the leadership team, to drive design forward and ensure we’re building the right frameworks and processes as we continue to build a more connected and effective team.

You are:

  • An empathetic leader who is able to lead by example and be an effective partner to designers, design leaders, and the cross-functional teams.
  • Organized and capable of distilling different operational challenges into their root problems in order to develop the right programs and processes to address them.

You will:

  • Work with our Chief Design Officer to set clear OKRs to drive better operational effectiveness throughout the design team.
  • Will hire and grow an operations team.
  • Will work with a dedicated research ops leaders on your team to develop a research program to help designers better connect to customers and end users more effectively and more often.
  • Keep the design team together by designing the right processes and programs to keep the team connected and make sure planning and related processes are thriving.
  • Drive our key rhythm of business, staff meetings, all hands, team-wide communication, and our internal design conferences.
  • Help standardize our design process, practice, and design operating model and help implement it across the organization.
  • Create the necessary programs to understand design team health and build the right programs to continue to build a psychologically safe culture focused on outcomes vs. outputs.
  • Ensure designers have the right tools, resources, and processes they need to succeed in their roles.
  • Drive our onboarding and training programs.

You have:

  • Have led operations for large at scale design teams.
  • Have experience hiring, managing, and growing program managers and design operations leaders.
  • Demonstrated the effectiveness of the programs you’ve built through clear outcomes.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

This is a remote position located in the US. You must be able to work on the West Coast time zone (PST). For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!