Digital Content Manager (People Portal/ Web Content)

Human Resources and Talent Acquisition Plano, Texas


About Splunk

Join us as we pursue our disruptive new vision to make data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, our customers, having fun, and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Meet Splunk’s People Operations Team (SPOT)

Splunk’s People Operations Team (SPOT) is a global team of Human Resources (HR) professionals passionate about the Splunk employee experience. We help to support HR programs spanning the employment lifecycle from onboarding new talent to offboarding loyal alumni and all the moments that matter in the middle. We value collaboration, continuous improvement, and simplicity as we fuel employee productivity and engagement.

Role Summary

We’re looking for a Digital Content Manager to join our team. In this role, you will deliver engaging online experiences for our employees through collaboration with a diverse set of stakeholders from a geographic, nationality, business area, and seniority perspective. You are the point person for the creation and execution of the content strategy for SPOT. You will develop a framework that will act as the source of truth for employees, managers, and our HR organization. You will help develop processes and policies to ensure that the solution is well organized, reliable, and up to date. You will help create intuitive, simple, effective, and easy-to-use self-service solutions with the employee experience as the heartbeat. You will track content performance and digital engagement while using innovative means to improve both continuously. 

You’re the best fit for the Digital Content Manager if:

  • You’re a self-starter who’s ready to take on new challenges, and you know how to network and build relationships to deliver results.
  • You’re a wordsmith and storytelling master and have honed the skill of articulating an engaging, action-oriented, employee-centric message through your obsession with the employee experience.
  • You’re known as a creative who can co-create a content strategy and see it successfully through execution.
  • You love data and use it to inform decisions.
  • You thrive in a highly dynamic, fast-paced, diverse global environment. 
  • You’re a trendsetter, committed to your development and growth as a professional.

Responsibilities:

As a Digital Content Manager, you’re responsible for helping to support:

Content Strategy. You’ll develop a strategy for employee and manager online experiences using multiple platforms, working with stakeholders to ensure consistency across channels. You’ll leverage change management methodologies to support strategy adoption.

Content Creation. You’ll develop content for our internal web pages, emails, and other collateral using best practices while ensuring alignment and brand consistency.

Content Analytics. You’ll use digital measurement metrics to gather insight for improving the overall employee experience.

Communications. You’ll work with internal stakeholders to deliver visual stories and solutions aligned with our business goals.

Projects. You’ll lead and assist with multiple projects, often running simultaneously.

Requirements:

You bring the following skills, experiences, and qualifications with you:

You possess strong written and verbal communication skills with copywriting experience.

You have demonstrated the ability to track content performance, analyze data, and leverage employee insights to make informed content delivery, strategy, and roadmap decisions. 

You have significant experience working on and leading various projects in the knowledge management area. You have advanced business acumen in knowledge management and can apply best practices and modern trends according to company culture and standards.   

You work well in a global team environment and connect with people from various backgrounds and experiences. You agree to flexible work hours to collaborate with Teams and stakeholders in different time zones across the globe.

You have experience with digital publishing platforms such as employee and knowledge base portals, specifically ServiceNow. Experience with Simpplr employee intranet portal is a plus. You are technically proficient with Google Suite, MS Word, MS Excel, and MS PowerPoint.

You’ve earned a Bachelor's degree in Business, Human Resources, Communications, Marketing, or a related field or equivalent work experience. You have at least three (3) years of experience in a communications role. Two (2) years experience in building, implementing, and managing global websites or content/knowledge management portals, including user experience (UX) design. You have functional knowledge of HR programs, policies, and processes, preferably understanding and experience, working in people operations.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Thank you for your interest in Splunk!