Customer Reliability Engineer

Engineering Sydney, Australia


Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun, and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role:

The Splunk Customer Reliability Engineering team is comprised of individuals who are authoritative in the Splunk Enterprise Cloud Service. We're viewed as one of the most helpful and effective teams within Splunk.

We're looking for hardworking technical problem solvers to join our team and help contribute to our success.

Do you love seeing customers' success with a service you have a hand in? How about rolling up your sleeves and diving into a problem and enabling others to be as skilled as you are? If so, we'd love to talk with you.

Our team has a broad charter, ensuring our customers have the most fabulous experience using our service. We accomplish this by being hands-on throughout our customers’ journeys. We help our partner teams resolve complex and difficult customer issues. Our team members are huge believers in automation and avoiding rote error-prone manual tasks and strive for cohesive automation. We employ a Site Reliability Engineering mentality in our problem solving and our solutions.

We take insights from our experiences and work with various groups like engineering, platform, app ecosystem, and product management to drive continuous improvement in all aspects of our service.

Responsibilities:

  • Engage with Sr. Leadership, business partners, internal team members, and collaborators to drive initiatives supporting our organization’s most critical business priorities and initiatives.
  • Help develop a keen understanding of the Splunk product.
  • Dive into technical issues to establish the root cause of problems and form solutions or workarounds across a variety of environments.
  • Take the findings from solving problems and use them to drive product and service improvement.
  • Understand and adapt to collaborating teams' constraints and work towards mutual understanding with the goal of improving our processes, products, and services.

Requirements:

  • Have a deep level of Splunk knowledge.
  • Comfortable with AWS and GCP services.
  • You’re comfortable with languages like Python or Golang.
  • Approach problems from an analytical standpoint and develop decisions based on facts and data.
  • You love empowering and mentoring others.
  • You're always looking for the common ground.
  • You have strong written and verbal communication skills.
  • Aptitude for communicating with customers at levels appropriate for this role.

Nice to have:

  • Certified Splunk Architect or other Splunk certifications

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!