Order Management Lead

Finance and Accounting San Jose, California


Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers.

At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Responsibilities: I want to and can do that!

  • Review and validate order and sales contract information sources (order forms, agreements, POs, fulfillment, invoices, adjustments, and credit memos) for completeness and accuracy in accordance to processing SLAs and booking policies
  • Ensure accuracy of booked orders in the ERP system
  • Identify opportunities for improvement within the quote-to-cash process that improves service, speed, or cost to optimize the quote-to-cash lifecycle
  • Participate and contribute to new process releases and system enhancements by testing and providing operational insight
  • Coordinate & participate in updating OM workflow documentation & training material
  • Cross-train other members of team on new order processes so that all team members are up to speed and provide support when required
  • Troubleshoot and resolve processing/billing issues
  • Manage invoice upload portals. Ensure invoices are uploaded daily, maintain file of invoice status and work with AR to resolve billing issues
  • Month & Quarter end close assignments
  • Deliver ad-hoc assignments and produce metrics as business requires
  • Adhere to all compliance guidelines including SOX and support internal and external audits
  • Support SAP data migration exercise in conjunction with Business Application team, perform data clean up and reconcile with existing system
  • Support reconciliation of master data in SAP
  • Perform user acceptance testing and regression testing of SAP and external systems
  • Support system enhancements and bug fixes post go live

Requirements: I’ve already done that or have that!

  • 3+ years’ relevant order and sales contract operations experience including sales order processing, and sales contract management, with increasing levels of responsibilities. Preferably in a software and or SaaS (Software-As-A-Service) sales organization
  • Bachelor's degree or equivalent work experience
  • Intermediate MS Excel experience is required
  • Motivated self-starter and energetic in a fast-paced environment where flexibility is imperative
  • Well-organized; able to multiple tasks and prioritize in a high-pressure environment with minimal supervision
  • Demonstrate capability to interact, collaborate, and communicate effectively at all levels of the organization
  • Prior experience with CRM/ERP tools and systems (Salesforce, NetSuite/SAP a plus)

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!