Senior Staff Technical Writer, Platform Products

Documentation San Francisco, California


Join a supportive and collaborative team of writers and editors that is dedicated to creating high quality content for users of Splunk software. Our documentation helps system architects and administrators deploy and manage Splunk Enterprise software at very large scale with confidence.

As a technical writer at Splunk, you'll work in a fast-paced environment, in daily collaboration with software engineers, other technical writers, and editors to produce documentation that helps customers get the most from Splunk software. You’ll create customer-facing documentation using our MediaWiki instance that allows you to continuously update your content with improvements and new features.

To succeed in this role, you are a confident writer of enterprise software documentation who is passionate about learning new concepts and clearly explaining complex software technologies. This position offers continuous learning and frequent direct interaction with enthusiastic customers who rely on Splunk documentation every day to accomplish their goals.

Responsibilities

  • Write clear and accurate documentation that enables customers to deploy, use, and scale Splunk software effectively and efficiently.
  • Work closely with agile development teams and product managers to define documentation requirements and produce customer-facing docs.
  • Discuss technical details and solve problems with engineers, customer support reps, technical writers, and customers every day.
  • Collaborate with other writers and coordinate the delivery of shared content.
  • Follow an established writing style guide and work with editors to create the best possible documentation for customers.
  • Respond directly to user feedback and integrate user suggestions to continuously improve your documentation.

Requirements

  • 5+ years technical writing experience for an enterprise software company.
  • Ability to manage time and priorities in a dynamic development environment at a high-growth company.
  • Experience documenting complex software systems that are configured through API endpoints and command-line interfaces.
  • BA/BS degree in Technical Communication, English, Computer Science, a related technical discipline, or relevant professional experience.
  • Writing samples that showcase your ability to write for a technical audience.

Other relevant skills

  • Working knowledge of Unix or Linux operating systems.
  • Familiarity with REST API concepts and functionality.
  • Knowledge of distributed systems and clusters.
  • Experience writing for system administrator audiences.
  • Knowledge of Splunk software and use cases.

Splunk is an Equal Opportunity Employer. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!