Customer Success Communications Coordinator

Marketing San Jose, California San Francisco, California


Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role

We’re looking for a collaborator and story-teller ready to support Communications for the Customer Success (CS) organization at Splunk, the Data-To-Everything company and one of the fastest growing, multi-billion dollar software providers on the planet.

Based in San Francisco or San Jose, CA, this role is global in scope and ideal for a communicator that thrives in a high-growth, fast-moving and highly collaborative environment, is committed to delivering exceptional and creative communications, and ready on day one to partner with a high-performing team of passionate, committed and fun Splunkers. Splunk’s CS Communications Coordinator is a hands-on, global role that will partner closely with the best and brightest technical talent in the industry.

Responsibilities

  • Partner closely with Splunk’s Customer Success leadership team to develop and deliver cutting-edge, scalable communications that improve productivity and drive conversation, connectedness and innovation across Splunk's CS employee community.
  • In partnership with the Sr Manager of CS Communications, roll out communications strategy for CS organization (consisting of Professional Services, CSM + Renewals, Education & Technical Enablement and Technical Support) totalling ~1000 employees.
  • Support the production of functional all hands meetings, town halls, roundtables, and "Ask Me Anything" sessions.
  • Roll out CS communications strategy and integration plans for acquisitions, partnering with a cross-functional team.
  • Support change management communications for the function, including reorganizations, product realignments, and product announcements.
  • Evolve existing and create new communication channels to ensure an optimal mix of top-down, sideways and bottoms-up communication is taking place.
  • Balance planned communications with unplanned and urgent business needs.
  • Partner closely with the Communications team as well as business partners across Finance, HR, Legal, etc.

Requirements:

  • 2-3 years of experience managing communication programs.
  • Data-driven and results-oriented.
  • Exceptional writing and verbal communication. Must be a role model for internal stakeholders and staff.
  • Bachelor’s degree in related field. Graduate degree and technology experience welcome.
  • Ready to be part of the team that will tell this decade's most exciting and compelling technology stories.
  • Fun people preferred...

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!