Director, Quality Engineering - Platform & Observability

Engineering Seattle, Washington San Francisco, California San Jose, California


Join us as we pursue our disruptive new vision to make all machine data accessible, usable and valuable to everyone. We are a company filled with people who are excited about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

We have a disruptive new vision to make machine data accessible, usable, and valuable to everyone. Our engineers are passionate about our products and our customers demand more of it. At Splunk, we’re committed to our people, customers and having fun at work! Splunk is an industry leader in the “Data to Everything” platform and is well-positioned to extend the lead with our bold new vision.

If you thrive on leading software engineer in test teams while staying close to innovation and technology, we want to talk to you. Observability is key to Splunk’s transformation to a cloud company focused on developers and DevOps personas. You will work collaboratively with a set of amazing product management and engineering partners to help draft the test strategy, delivery, and execution of those experiences

Role

We are seeking a leader who sets high standards for personal and team performance, moves quickly to assess the current situation, makes recommendations to executive leadership, and implements changes to support the business. Exceptional leadership and communications skills, and the ability to work cross-functionally, are key success factors for this role. You are a self-starter, have led technical teams, and is well-versed in state-of-the-art tools and technologies that enable industry-leading QA / testing organizations. You are required to have strong working knowledge of the Observability/APM/AIOps which is key for the Quality leader & champion who will lead this area - Splunk Observability Cloud.

Responsibilities

  • Thinks strategically, quickly identifies and acts on opportunities. Consider the downstream impact. Focuses on work that matters.
  • Drives performance. Holds self and others accountable. Deliver results, Never settle for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
  • Work side by side with engineering leaders/managers to enforce an 'automation first' strategy to test case execution; ensure CI/CD pipeline key integration to drive product quality and streamline release qualification process
  • As a Manager of managers owns accountability of the deliverables of a team of quality engineers and contributes to their growth and career development.
  • Driven, results oriented with exceptional written and verbal communications and presentation skills
  • Design, build, and measure quality metrics to be used across the broader organization.
  • Customer Centricity: advocate for quality, be the voice of the internal and external customer. Ensure the teams implement and follow best practices to prevent defects, RCCA/PIR’s and have E2E quality in mind
  • Establish strong working relationships with the Support organization to ensure quality is measured and maintained once code reaches production

Requirements:

  • Strong knowledge of Cloud and SaaS testing.
  • Solid understanding of new technology stacks and key personas such as SRE/DevOps/ITOps
  • Knowledge of the Observability/APM/AIOps market and key capabilities/differentiation across the categories
  • Understanding of modern software development lifecycle using scalable Agile, including experience with CI/CD frameworks and continuo
  • Knowledge of ML landscape, tools and application of ML to solve specific user problems
  • Bachelor's or Master degree in computer science, engineering, or a related field required.
  • 12+ years of experience in software QE. 8+ years of people management experience, including managing via other managers

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disabilities, etc.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!