Customer Success Operations Program Leader, Digital Transformation

Customer Success and Support Plano, Texas Washington, D.C. Chicago, Illinois San Jose, California Boulder, Colorado Del Mar, California

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Our Splunk Family in the Americas theater is a results-focused and collaborative bunch spanning functions across sales, customer success, support, marketing and G&A functions. We love to work as a team, celebrate success and learn from our losses. We have a great team culture with weekly team breakfasts, cocktail hour Fridays, end of quarter celebrations, volunteer activities and a culture based on respect, transparency and always doing the right thing!

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Customer Success Transformational Program Leader for Digital Transformation

This Senior Program Leadership role will work cross-functionally within the Splunk organization to help manage our entire portfolio of programs and projects on behalf of the Customer Success organization.

This employee will run programs, but will also be a strategic voice in helping define our programs to the strategic vision. In addition, this employee will be responsible for governance around programs so that executive leadership has visibility into overall program status, what resource capacity looks like, and what programs/projects might be at risk.

Key Responsibilities –

  • Help to implement governance across all Digital Transformation programs in CS for visibility to on-time pacing, roadblocks resolution, communication among all stakeholders and partners, including CS leadership.
  • Manages the overall portfolio of programs.
  • Monitors project dates, project milestones, and project schedule
  • Identifies scope creep and works directly with manager to ensure that all changes in the program/projects have executive buy-in
  • Facilitates meetings and other communication, including status reporting and meeting notes
  • Seeks process improvements, and works directly with team members to ensure processes are updated in real-time
  • May manage personnel
  • Does not perform any "hands-on" technical work Requirements
  • Technical writing experience is a plus
  • Has excellent written and verbal communication skills
  • Self-motivated, team player, with the ability to work with minimal supervision
  • Results oriented person with the ability to adapt to a constantly changing environment

Key Requirements –

  • 10+ Years managing large-scale technical transformational projects and programs
  • Understanding of project management best practices like agile, scrum, etc.
  • Experience with regularly used tools – JIRA, Confluence, Google Suites, etc.
  • Willingness and ability to manage multiple projects at once.
  • Able to work independently.
  • A passion for technology and an ability to identify new opportunities for efficiency and productivity
  • Validated experience in a high growth, highly scaled SaaS environment
  • Experience managing project financials including an in-depth understanding of ROI

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!