CS Sales Operations Manager- Remote

Customer Success and Support San Francisco, California Plano, Texas Seattle, Washington Dallas, Texas Columbus, Ohio New York, New York Chicago, Illinois Raleigh, North Carolina Minneapolis, MN New England, United States McLean, Virginia Tampa, Florida San Jose, California


Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Role:

The Customer Success Sales Operations Manager will be responsible for ensuring the data process for services sales deals on a daily basis. This role is detail-oriented and will work with customer success sales teams and engagement managers to ensure that sales of adoption services are highly scalable.

Responsibilities :

  • Work with sales team members on pipeline, deals, quotes to ensure that lead-to-opportunity and opportunity-to-close processes are frictionless for customers and sales
  • Ensure the data and deliverables for efficient deal flow
  • Be the SME on available resources to assist sales and escalation point for sales processes
  • Point of contact for contract management
  • Manage a large deal review process as needed
  • Validate and report compensation and attainment data
  • Represent services sales in new service introductions for operational efficiency
  • Produce and publish job aides and sales tools, such as pricing tools
  • Manage lead, pipeline, and opportunity data
  • Align with professional services, contract management, sales operations

Desired Skills and Experience:

  • 5+ years of working in sales operations, deal desk, or order administration in a Saas or software company; enterprise IT SaaS or software is a plus
  • Knowledge of opportunity to close process
  • Ability to work across multiple organizations and functions
  • Previous experience documenting process, producing job aides
  • Understanding of pricing administration, contracts, order booking requirements
  • Experience working in salesforce.com
  • Experience in FinancialForce or Gainsight is a plus
  • Experience in working with a global sales team or overlay sales team is a plus
  • Ability to manage multiple priorities and time management

Education:

  • Bachelors or Master’s degree preferred

#LI-Remote

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!