Sales Operations Support Team Leader HYBRID/REMOTE
Description
Role:
Responsibilities:
- Resolve issues on opportunities, account data, quoting, and order booking.
- Main contact for all aspects of the account management, transactional process from opportunity to booking, including educating and training Sales on the use of systems and processes.
- Work one-on-one with Sales to prepare sales quotes, while ensuring policies are followed accordingly.
- Assist with completing quotes including providing ad-hoc training when needed
- Proactively engage with Sales Reps to precheck opportunity transactions, booking documents and quotes for open deals before Quarter/Year end.
- Create, update, cleanse and enrich accounts, researching through available data sources, manual correction, or using automation tools.
- Resolve system access issues or proactively address ongoing field system access needs
- Troubleshoot system errors and give clear instructions to Sales Reps to fix the errors in a timely manner.
- Work with Partner Operations, Distribution Operations, Sales Operations, Partner Development and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e. Proof of Sell Thru, billing).
- Work cross functionally on non-compliant orders and provide direction and clarity on steps to resolve order issues, including data quality updates that need to be made.
- Act as point of contact for Partner and Sales questions relative to quotes, order status, deal registration process adherence, etc.
- Reconcile amounts on orders submitted from Sales to the reported bookings and revenues received from Finance.
- Bachelor’s Degree in Business or equivalent practical experience
- 1-2 years hands-on experience using Salesforce and Salesforce CPQ (Configure, Price, Quote) to support business users
- Strong knowledge and experience in Sales Operations (preferably in a software and or SaaS (Software-As-A-Service) sales organization)
- Ability to manage multiple, competing priorities with management support
- Outstanding attention to detail, accuracy and timely adherence to deadlines
- Ability to adapt to changing processes and follow them, as well as suggest changes where needed
- Excellent written and verbal communications skills – able to compose effective and accurate correspondence cross-functionally with various internal and external parties
- Must be proficient in English to interact verbally and in writing with sellers and operations team around the globe
- Scheduling flexibility, as required, during critical periods such as Month/Quarter/Year End close, etc.
- Strong analytical skills – ability to investigate common SFDC CPQ behavior and determine the root causes of system errors and fix them quickly
- Possess critical thinking – ability to justify and validate the accuracy of all booking documents
- Ability to work under pressure
Splunk is an Equal Opportunity Employer
Note:
Base Pay Range
Costa Rica
Base Pay: CRC 20,000,000.00 - 27,500,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Thank you for your interest in Splunk!