Applications Transformation Lead, Enterprise Applications Technology Office
Description
Role Summary
What you'll get to do
- Understand the company’s operating model and commercial objectives and how they translate into the need for efficient, standardized, business processes, organizational structures, and operations.
- Focus on Go-to-Market aspects to support customer value transformation, i.e. crafting products and processes that help our account teams identify, measure and share value that a customer has received from Splunk products and services.
- Analyze existing processes, applying different techniques and methods, including documentation of the existing flows. Codify the customer experience and recommend process improvements to address corporate priorities and objectives.
- Lead and/or support the design of GTM future-state processes by working with functional experts from the business and technical teams to deliver outstanding solutions.
- Proactively work with the technical delivery teams to define and implement GTM system solutions - complete in an agile delivery model by developing epics, user stories, test scripts, acceptance criteria, and training materials
- Ensure baseline metrics and KPIs are understood, and assist future state measurement/ management systems for GTM operational health and success metrics.
- Produce executive presentations and present simple solutions to sophisticated business problems to diverse partners across the company.
Must-have Qualifications
- BS/BA required, MBA preferred
- 10 years of experience focusing on sales or post-sales experience strategy, planning, execution and/or continuous process improvement.
- Demonstrated work experience and expertise across end-to-end business cycles, with operational experience in Go-to-Market (e.g customer success - post-sales, service & renewals, Sales Operations) with high-growth, highly-scaled SaaS companies.
- Demonstrative work experience in Program Management, Product Management and Process Engineering are preferred
- Outstanding cross-functional leadership, influencing and interpersonal skills; ability to lead and encourage others without direct authority
- Analytical and communication skills with a strong sense of problem solving to drill down to root cause corrective actions in the face of sophisticated systems, structures and processes
- An ability to effectively communicate sophisticated information to a variety of audiences (front line and up to the C-Suite) written and verbal communication
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $181,200.00 - 249,150.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $163,080.00 - 224,235.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $144,960.00 - 199,320.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Thank you for your interest in Splunk!