Solutions Engineer (San Jose, Costa Rica)
Description
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.
Role Summary
Are you passionate about groundbreaking technology and helping your customers and peers succeed? Would you like the opportunity to work at a fast-growing company that is changing the way that information is used to support business decisions? If you answered yes to these questions then we have a home for you at Splunk!
Splunk is seeking a highly motivated, inherently curious, results oriented individual to join our dynamic Solution Engineering team. You will be the primary technical advisor for your customers, and their technical advocate within Splunk.
What you'll get to do
- Partner with Account Managers and Solutions Engineers in this customer-facing role to deliver key activities that support the evaluation of the suitability of Splunk’s products and solutions to customers remotely, with a focus on value-based differentiators
- Research and respond to functional and technical elements of RFIs/RFPs
- Deliver a variety of customer-facing workshops to enable our customers to learn about Splunk technology
- Lead discovery calls to identify customer requirements
- Work with customers across North and South America and internal Splunk teams after the sale to assist them with adopting Splunk’s products and solutions
- With training and mentoring, learn the skills to identify customer requirements, deliver demonstrations of Splunk’s capabilities, and use our business value platform to correctly size licenses and establish the value of our solution
- Work closely with the GSS team to develop and continually improve working practices, best practices, GSS processes and procedures
- IMPORTANT We can teach you the technology, coach you on soft skills and educate you on processes. You should have a strong sense of self-motivation, an insatiable curiosity about what “is possible” with technology, the desire to work with an awesome team and a positive, fun-loving attitude
Must-have Qualifications
- 1-2 years experience in selling or supporting software products to IT organizations or have experience using or supporting technology in a business setting
- Strong interpersonal skills, both written and oral, and an ability to communicate complex ideas to all levels of the business
- A confident and comfortable presenter interested in developing these skills further
- Ability to be organized and analytical, and will be able to eliminate sales obstacles using creative and adaptive approaches
- Comfortable working for a dynamic technical organization with a fast growing customer base
- Familiarity with programming or scripting is a plus
- Desire to learn, grow and be a part of our expanding and dynamic team
- Spanish or Portuguese speaker (professional level)
Splunk is an Equal Opportunity Employer
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Note:
Thank you for your interest in Splunk!