Cloud Technical Support Engineer – US Public Sector
Description
Role Summary:
What you'll get to do:
- Provide technical support for enterprise customers
- Develop a deep understanding of the Splunk product
- Fix technical issues to establish the root cause of problems and form a solution or workaround across a variety of environments
- Provide documentation content and participate in online forum support for real-time questions from Splunk users
- Reproduce customer issues and if necessary file bug reports, advance cases to engineering, and provide necessary documentation
- Demonstrative work experience of Advanced Technical Support for Software applications
- Wide Ranging experience with advanced expertise or knowledge in one or more products or technologies, and could be known as a SME (Subject Matter Expert)
- Able to provide Technical direction to other Technical Support team members
Must-have Qualifications:
- Understanding of regular expressions (Regex) and Python scripting
- Knowledge in the following areas : Perl and shell scripting, XML, HTML
- Experience in Business Intelligence is a plus
- Be able to isolate problems between hardware and software and provide information to appropriate development team(s)
- The ability to shift gears and focus is essential when supporting a product like Splunk
- Solid knowledge of networking concepts
- Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
- Excellent written and verbal communication skills are a requirement
- You are able to work in a dynamic technical environment and support a product with frequent product releases and regular maintenance updates
- 5 to 7 years’ experience in a Technical Support role supporting business software applications
- Pluses: Prior expertise with Splunk product
Mandatory Qualifications:
- Applicants must be a US Citizen; The position may require access to U.S. export-controlled technologies, technical data, and/or sensitive government data.
Splunk is an Equal Opportunity Employer
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $51.92 - 71.39 per hour
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $46.73 - 64.25 per hour
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $41.54 - 57.12 per hour
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation, and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.
Thank you for your interest in Splunk!