Education Services Coordinator

Customer Success and Support Hyderabad, India

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Description

The Education Services Coordinator is the initial point of contact for all aspects of the Education department. This position faces both external (customers, partners, and other vendors) and internal (instructors, course developers, and other depts. across the company), so the coordinator must be familiar with all aspects of departmental procedures. The coordinator provides front-line assistance to all sales staff (Regional Sales Managers, SEs, Customer Success Managers, and Customer Success Advocates), and works with other departments as needed. The ideal candidate is someone who can quickly and efficiently locate information, troubleshoot problems or roadblocks, and swiftly identify solutions. This is a high-energy position in a global company that requires someone who is quick to pick up new skills and can work well with colleagues and customers from across the world.
 
Qualifications:  
  • Bachelor’s degree or equivalent
  • Overall 5+ years of work experience with at least 2+ years of relative experience in coordinator/project management/customer service roles, preferably in a software or similar field 
  • Specific experience coordinating training or services, or supporting enterprise software sales teams—past experience with a LMS preferred
  • Proficient with the Google tools suite and/or MS Office
  • Proficient with different web browsers and other online tools, and able to conduct efficient web queries
  • Solid background with a variety of web-based desktop tools, including SaaS platforms such as Salesforce
  • Ability to quickly diagnose and troubleshoot problems, and able to maintain a high level of productivity under stressful conditions
  • Capacity to learn multiple tasks, and move quickly among different procedures and processes
  • Self-starter, quick learner, well-organized, detail-oriented, and professional demeanor
  • Strong communication skills with business customers by email and phone
  • Experience with Learning Management Systems (LMS), especially Saba Cloud, is a plus
 
Responsibilities: 
Handle all aspects of scheduling and tracking Educational services, including:
  • Responding to Education support requests and managing a personal case queue.
  • Communicating with customers and partners regarding all aspects of training
  • Working with instructors and course developers regarding all scheduling and data management issues
  • Overseeing all aspects of the registration process for virtual and onsite classes
  • Coordinating services activities with sales, SEs, and other field teams
  • Communicating with other service personnel about schedules
  • Assisting services personnel with logistics for onsite courses, including location, point of contact, travel, billing, and other procedures
  • Scheduling and coordinating scoping calls with services personnel in response to sales
 
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

[“Job Code Country”]

Base Pay: [“Currency”] [“Job Code Hiring Range: Non-Sales Base Pay OR Sales OTE”] per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Thank you for your interest in Splunk!

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