Customer Advocacy Manager
Description
Role Summary
What you'll get to do
- Work closely with customer success, sales, and product teams to identify, build and maintain strong customer advocate relationships, especially with Public Sector customers.
- Partner with marketing team members and Splunk leaders to drive communications programs showcasing Splunk customer success through PR, AR, major events (external and internal), videos, case studies, podcasts and integrated campaigns.
- Lead the customer PR strategy in collaboration with Splunk’s PR team, identifying and delivering customer storytelling opportunities though media interviews, press releases, and more.
- Use your outstanding creative skills to drive multiple concurrent customer advocacy activities into engaging market campaigns and programs.
- Engage in consistent conversations with sales, executives and our customers, always looking for the most impactful customers stories.
- Lead all facets of the customer storytelling and campaign process, working closely with the Content Marketing team to package the story in various formats.
- Evangelise and amplify customer successes across internal and external channels to infuse the best of Splunk into our wider ecosystem.
Must-have Qualifications
- 5-7 years of experience in customer marketing or advocacy occupation and preferably with 4+ years working for an enterprise software company.
- Experience with cyber security, cloud and SaaS products is a plus.
- Experience working with Public Sector customers is a plus.
- Track record of being a trusted collaboration partner with the ability to interact clearly and concisely with customers, executives, marketing and sales – inside many departments and with professionals at all levels.
- Required strong verbal and written communication skills for connecting with customers from senior executives to hands-on practitioners.
- Able to share examples of having crafted impactful customer stories or related marketing content.
- Significant experience working directly on marketing-related activities, including integrated campaigns, product launches, press releases, analyst relations and more.
- Data-driven mentality to continuously measure and evaluate impact and value.
- Experience with Salesforce, Influitive and/or other customer advocacy, reference and marketing systems a plus.
- College degree in marketing, communications, business or related subject.
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $108,000.00 - 148,500.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $97,200.00 - 133,650.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $86,400.00 - 118,800.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Thank you for your interest in Splunk!