Senior User Experience Researcher
Description
Senior User Experience Researcher
About the Role
What you’ll do:
- Drive user-centered principles within a cross-functional team.
- Foster and grow user research and a data-driven product experience culture.
- Identify, prioritize, design and conduct user research, and communicate insights to partners and team members with clear recommendations for product direction and strategy and at various stages of the product development lifecycle
- Analyze existing data, existing designs and conduct stakeholder research to generate hypotheses and plans for high-impact research.
- Create innovative and actionable deliverables and communication strategies in the form of engaging reports, jobs-to-be-done-frameworks, journey maps, or other materials as needed by the project team and communication and socialization strategies.
- Lead change by continually communicating actionable insights to partners in the company at a range of levels.
- Advance the research and insights practice through modeling and contribution by partnering with Research Operations to drive standard methodologies and processes to the organization and coaching more junior researchers
What you’ll bring:
- 5+ years’ experience crafting applied mixed method, qualitative and quantitative user research.
- Undergraduate degree in the field of HCI, Human Factors, Usability Engineering or a related field or equivalent applied experience
- Demonstrable experience improving the product quality, direction and strategy with measurable results
- Extensive experience identifying research needs, transforming ambiguous partner problems into research plans, planning and executing different types of research and analysis methods
- Ability to operate independently with a strong sense of ownership and accountability, ability to unblock most challenges independently
- Excellent organization skills and the ability to manage multiple high-profile projects or a more complex research program in a dynamic organization
- Outstanding written and verbal communication skills and ability to create high impact presentations
- Demonstrated success with effective interpersonal, negotiation and collaboration skills building partnerships with design, product management, engineering and other teams
- Demonstrated ability to scale customer-centric behaviors in partner organizations
- Demonstrated success scaling best research practices and helping lead a community of practice with thought leadership, new process and mentoring to improve research quality
- Required: demonstrated success conducting research for a Jobs-to-Be-Done Framework, creating the framework and enabling partners with education and adoption
What We Offer You:
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $159,200.00 - 218,900.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $143,280.00 - 197,010.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $127,360.00 - 175,120.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Thank you for your interest in Splunk!