UX Researcher Intern - Graduate Student (Remote US - Winter 2025)
Description
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Role Summary
As a User Experience Researcher, you will be the glue between our organizations and bring the voice of our customer to every conversation, enabling them to demonstrate the full power of Splunk.
Meet the Products and Technology Team
Want to build security and observability products people love AND work with people as smart (and humble) as you are? Our products and technology team delivers digital resilience at enterprise scale with a self-service Splunk portfolio that offers unified security analytics, full stack observability and real-time visibility of streaming data. Learn more about the team, meet our leaders, and hear from Splunk technologists and engineers at splunk.com/careers/products-and-technology.
What you'll get to do
- Support more senior team members with all aspects of research and conduct research under guidance of senior team members. This includes study planning, note-taking, recruiting, moderating sessions, data synthesis and analysis and presentation
- Partner with Research & Insights team members on research, design and product management workshops.
- Partner with design product management, engineering, and product marketing.
- Conduct primary research such as: moderating 1:1 interviews with users, facilitating usability studies, designing and running surveys, synthesizing existing research, etc.
- Create deliverables in the form of engaging reports or other materials as needed by the project team.
- Share research insights with cross-functional partners to create a smarter, more informed, and more empathetic team.
- Identify and design new processes to make research more effective and partner with Research Operations to scale new systems and processes
Requirements:
- Have basic familiarity with UX Research process and planning and executing different types of research and usability testing activities
- Strong sense of independence, ownership, and initiative with an ability to self-direct
- Outstanding written and verbal communication skills
- Strong analytical and presentation skills
- Not afraid of ambiguity and willing to learn new skills is a plus
- You enjoy working well with others in a fast-paced environment
- You enjoy working within an agile environment
Must-have Qualifications
- Actively pursuing Master’s degree in Human Computer Interaction, Psychology, Sociology, Anthropology, Human Factors, Service Design or related field, and strong record of academic achievement
- At least one semester/quarter remaining to complete after the internship
- Available to work 40 hours a week for 15 weeks from January 6 - April 18, 2025
Nice-to-have Qualifications
We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
- Interest in systems thinking and organizational processes
- You enjoy working well with others in a fast-paced environment
- Strong communication skills, verbal and written
- You bring enthusiasm for solving interesting problems
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
Base Pay Range
SF Bay Area, Seattle Metro and New York City Metro Area
Base Pay: $62 per hour
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay: $56 per hour
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay: $50 per hour
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills, year in school and experience of the candidate. In addition to base pay, this role may be eligible for benefits.
Thank you for your interest in Splunk!