Professional Services Project Coordinator
Description
Role:
Responsibilities:
- Responsible for project kickoff and closure activities
- Coordinate with customers for schedule availability and submit resource requests for technical delivery
- Understand customer technical scope and any onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)
- Partner with other PS stakeholders to ensure scope is delivered timely and within budget
- Create and maintain technical project plans outlining tasks, achievement dates, and allocation of resources aligned to statements of work (SOWs)
- Provide timely and accurate status updates to all customer, partner, and Splunk stakeholders upon request
- Own and manage technical project issues through to resolution, and ensure expectations are clearly set with customer and Splunk teams
- Maintain and foster Splunk, partner, and customer relationships
- Identify and promote opportunities for Splunk products and services to meet additional customer requirements
- Maintain up-to-date knowledge of Splunk products, industry-standard processes, and project management skills through continuous learning
- Manage various operational reports to support data hygiene within FinancialForce
- Manage Estimated vs. Actual time delivery through timecard review and reconciliation
Desired Skills and Experience:
- 4+ years of project management or service delivery management experience in a customer-facing role
- Experience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologies
- Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations
- Excellent verbal and written communication skills
- Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
- BA/BS preferred in business management, computer science, computer engineering or equivalent work experience
- Experience working for a software vendor preferred
- Professional Services tools familiarity: Professional Services Automation, CRM, and Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets
Note:
Base Pay Range
India
Base Pay: INR 1,600,000.00 - 2,200,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Thank you for your interest in Splunk!