Team Member

Retail Operations Newark, Delaware
Salary: USD 15.50 - 18.00 Annually

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Description

Tunnel Car Wash Team Member – Splash In

Location: Newark, DE
Pay: $15.50 - $18.00 per hour
Schedule: Full-time and part-time opportunities available (days, nights, weekends, and holidays may be required)
As a Tunnel Car Wash Team Member at Splash In, you’ll help keep our tunnel running safely and smoothly while delivering a fast, friendly experience for every customer. You’ll work outdoors, stay active, and be part of a team that takes pride in doing things the right way—safely, efficiently, and with a “customer-first” mindset.

How you’ll make an impact

  • Operate the tunnel car wash system by following standard procedures and keeping equipment running effectively.
  • Monitor tunnel performance, water/chemical levels, and flag issues promptly to keep operations moving.
  • Greet customers, answer questions, and guide them through payment and wash preparation steps.
  • Help customers prep vehicles for the wash (e.g., guiding onto conveyor, confirming windows closed, antennas retracted, and loose items secured).
  • Follow all safety protocols, including chemical handling, PPE use, and traffic flow guidelines.
  • Maintain cleanliness across the facility (tunnel, wash bay, vac areas, trash, and general site upkeep).
  • Pitch in where needed—tire shine, loading, stocking, greeting—to support efficiency and the overall customer experience.

What we’re looking for

  • High School Diploma or equivalent (preferred) -or- ability to complete employer-paid GED program. 
  • Comfortable working outdoors, assisting customers, and recommending/upselling products when appropriate.
  • Ability to lift up to 30 lbs.
  • Flexibility to work weekdays, weekends, and holidays (car washes operate 7 days a week).
  • Ability to perform the essential functions of the role with or without reasonable accommodation.

Ideal candidates will also have

  • Experience in customer service or sales.
  • Strong teamwork and communication skills.
  • Comfort adapting to change in a fast-paced environment.

Key competencies

  • Adapting and responding to change
  • Working with people
  • Delivering results and meeting customer expectations
  • Deciding and initiating action
  • Persuading and influencing

Why you should join Splash In

Splash In ECO Car Wash is part of the Wills Group family of brands, a 100-year-old, family-owned company rooted in the Mid-Atlantic. While Wills Group provides the strength, stability, and long-term vision of an established organization, Splash In operates with the energy and growth mindset of a brand on the move.
At Splash In, you’re not just working at a car wash—you’re part of a team focused on delivering fast, friendly, and high-quality service every single day. We’re committed to eco-conscious operations, strong community connections, and creating opportunities for team members to grow with us. As we continue expanding across the region, you’ll have the chance to build skills, take on new responsibilities, and be part of a company that values hard work, accountability, and customer-first service.

Benefits and perks

Benefits for all employees

  • Financial Well-being: 401(k) with employer-matched contribution up to 7% and financial planning assistance.
  • Career Growth: Advancement opportunities in the Mid-Atlantic region.
  • Employee Discounts: Free coffee and fountain beverages, plus discounts on fresh food and car washes. Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.

Benefits for part-time employees

  • $500 LifeBalance Account: Annual contribution for eligible healthcare expenses (eligibility after 6 months of employment).
  • Education: GED completion program for sales associates.

Benefits for full-time employees

  • Paid Time Off: Vacation starting at 2 weeks, sick and personal leave, plus paid holidays, including an annual floating holiday.
  • Paid Community Engagement: 2 paid community service days each year.
  • Paid Parental Leave for new parents.
  • Education and Development: 100% tuition reimbursement, robust development programs, and certificate program assistance (up to 100% employer-paid). Employer-paid GED completion program is also available for sales associates.
  • Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
  • Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.

ADA compliance

The Wills Group is committed to providing equal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we provide reasonable accommodations for qualified individuals to perform the essential functions of their roles. Reasonable accommodations can be discussed during the hiring process.

Additional notices

Wills Group does not accept unsolicited resumes from recruiters or employment agencies in response to the Wills Group careers page or a Wills Group social media post. Wills Group will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Wills Group.
Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are

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