Senior Product Manager, Patient Experience

Product Management San Francisco, California


Description

ABOUT SPIRE

At Spire Health, we’re improving the lives of patients with chronic respiratory conditions. With innovative technology that provides insights into a patient’s day-to-day respiratory health and a clinical team that fosters strong patient relationships, we deliver a service that brings patients peace of mind and the ability to live their best lives. 

Our technology includes a fully passive sensor platform that collects breathing data for every moment of the day, novel algorithms providing rich context into a patient’s respiratory health and robust apps and platforms connecting the patient and health care provider to the data and service. 

ABOUT THE ROLE

In this role, you will lead Spire’s efforts to reshape our digital platform and patient-facing services, resulting in strong patient engagement. You will:

  • Roadmap and drive design for the digital patient experience, including sensor data feedback to the patient, patient health check-ins, coaching features and a caregiver app
  • Collaborate with Spire’s clinical service and patient enrollment teams to craft a patient-centric service experience
  • Plan and procure videos for patient value proposition, on-boarding and education
  • Manage research and testing with patients to ensure that we are meeting their needs while delivering an intuitive, engaging and delightful experience
  • Become Spire’s resident patient champion and expert, representing the rich persona diversity that exists across our patient population
  • Work closely with engineering teams to bring your vision and designs to life
  • Assess product efficacy and utilization through metrics and data analyses

ABOUT YOU

You are passionate about delivering the best user experience. You delight in changing the status quo in health care and welcome the challenge of building patient engagement and adoption through innovation. Bright and highly motivated, but low-ego, you enjoy working with others to deliver impactful solutions. You:

  • Have rich experience in digital health, specifically in product management or design, preferably for patient-facing products
  • Are well-versed in UX design and/or research, with a native empathy for users
  • Thrive in an environment where every day is different and you’re putting on a different hat (product strategist, UX research/design, product owner)
  • Love taking ownership and accountability, seeking to ensure the success of your projects 
  • Enjoy collaboration and teamwork, always working to stay aligned through common objectives and big picture company strategy
  • Communicate clearly and crisply while being an astute listener who can quickly synthesize information to reach clear insights
  • Have a strong intuition and clear point-of-view for good design and aesthetics

Vaccination Policy: Spire Health has a vaccine policy in place and all employees are required to demonstrate that they have been vaccinated against COVID-19 and are up to date with any boosters per CDC guidelines or have a company-approved accommodation to the vaccine policy. Candidates may request a religious or medical exemption to the company’s vaccine policy, which will be promptly evaluated by the company.

Job Type: Full-time, Direct Hire
Salary:  $160K - $180K BOE
Location:  SFO Office/Hybrid
Benefits:  Medical, Dental, Vision, Disability, Life, 401K