Oracle EBS DBA - Identity Management

Application Support Illinois


Description

Spinnaker Support is the leading global provider of Oracle and SAP third-party support and managed services for mid-size to Fortune 100 global enterprises. Our customers benefit from more responsive, comprehensive, and affordable support services that ensure the smooth, secure, and compliant operation of their enterprise applications and technologies. Whether you need immediate help for high-priority issue resolution or ongoing monitoring and maintenance, we have you covered. Our exacting standards and unparalleled expertise have earned us the trust and loyalty of more than 1,100 organizations in 104 countries.

Spinnaker Support has an immediate opening for an Oracle EBS DBA Architect with strong skills supporting Oracle EBS and Middleware including Oracle Identity and SOA for 3rd Party Support.

Responsibilities:

  • This position is considered level 4 help desk support.
  • Must have excellent customer focus and communication, friendly interaction, and a passion to help customers with their software issues.
  • Provide technical expertise required by application support team.
  • Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
  • Must have ability to work well within a collaborative team environment.
  • Drive customer satisfaction by tracking issues from start to closure.
  • Occasional after hours, weekends and holiday support including participating in on-call rotation.
Requirements:

  • 10+ years of Oracle EBS (10g, 11i, 12.1 - 12.2) Application troubleshooting processes startup/shutdown, patching, workflows, concurrent manager issues, mailer configuration, SSL and HTTPS, JWS, installs and cloning
  • Excellent knowledge of Oracle Database including the EBS database, and Real Application Clusters (RAC)
  • Excellent knowledge of Middleware including Oracle Identity Management and SOA
  • Working knowledge of Unix and Windows operating systems
  • Working knowledge of network, storage, system capacity, and application servers including both Apache and WebLogic
  • Oracle Database SQL tuning