Business Systems Manager - Salesforce

Information Technology Englewood, Colorado


Description

The Business Systems Manager will work across functional team to maintain, develop, and optimize Spinnaker Support’s Salesforce instance and the organization's other integrated enterprise business systems. They will work closely with key stakeholders across the business to gather non-technical business requirements and translate them to technical system changes and improvements. We are looking for someone who thrives in a fast-paced environment and enjoys developing and executing creative, scalable solutions to changing business needs by improving our existing systems and implementing new technology systems.

Requirements

  • Bachelors degree in Information Technology or equivalent experience
  • Certified Salesforce.com Administrator, Advanced Administrator, or equivalent experience
  • 4+ years of working experience as a Salesforce Administrator, B2B experience preferred
  • Knowledge of integrating and configuring Salesforce connection applications such as NetSuite, DocuSign, or similar software required
  • Experience working with all standard Salesforce.com objects, data loader tools, and administrative functionality
  • Demonstrate ability to meet deadlines, handle and prioritize simultaneous requests and manage aspects of change management, including internal communication
  • Demonstrate a willingness to learn and adapt in a high growth environment
  • Enjoys problem-solving and showcases the ability to translate non-technical business requirements and processes into technical processes
Responsibilities

  • Handle Salesforce administrative functions in a Lightning instance, including but not limited to creation and maintenance of users, roles and profiles, permission sets, page layouts, validation rules, process builders, workflows approval processes, record types, data governance, and data integrity
  • Provide end-user support including management of Salesforce.com support requests, and provide training to maximize Salesforce usage
  • Work with stakeholders in various departments to identify process improvements and efficiencies, make recommendations to key stakeholders, execute the build-out and manage the roll-out
  • Develop, document, and implement training for users on processes and policies
  • Work cross-functionally with key stakeholders and to identify and provide recommendations for areas of optimization for enterprise systems, training, and operations in support of changing business needs
  • Work with department stakeholders to develop, analyze, and maintain custom reports and dashboards to monitor performance · Maintain end to end ownership of assigned projects, including planning, execution, change management, and training
  • Maintain data integrity within Salesforce.com and stay current with SFDC releases, feature, and best practices to promote improved process and technical solutions
  • Manage and act as an administrator Salesforce managed packages and integrated systems including but not limited to Salesforce, and DocuSign
Spinnaker Support is committed to fair and equitable compensation practices. The salary range for this role in Colorado is $120,000 - $135,000. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with market data.