Database Administrator

Application Support United Kingdom


Description

Spinnaker Support is a leading and trusted global provider of Oracle and SAP third-party support. Spinnaker Support customers get more comprehensive and responsive service, save an average of 62% on their annual maintenance fees, and can remain on their current software releases indefinitely. A rising number of our third-party support customers are utilizing incremental services we provide. We remain the only third-party support vendor to deliver application managed services, technology managed services and consulting when customers prefer to consolidate with a single vendor. They trust Spinnaker Support to keep their enterprise applications running at peak performance while helping them navigate from on-premise to hybrid to cloud.
Spinnaker Support’s award-winning blend of services span SAP, BusinessObjects, Sybase/ASE, Oracle E-Business Suite, JD Edwards, Siebel, Oracle Database, Oracle Technology and Middleware products, Hyperion, Demantra, Agile PLM, ATG/Endeca, and more. We have an immediate need for an experienced core Oracle DBA for 3rd Party Support.
  • The role is fully remote
  • This position is considered level 3/4 support.
  • Occasional after hours, weekends and holidays support for urgent customer issues.
  • Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
  • Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
  • Ability to work within a close team environment.
  • Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.

Core Skills Required

  • 15+ years of experience with Oracle (spanning versions DB 10,11,12,18,19+ ): configuration, setup, tuning, troubleshooting, backup and recovery
  • Oracle RAC / Clusterware : configuration, setup, tuning, troubleshooting
  • Oracle DataGuard : troubleshooting replication, performance, issues with underlying Clusterware and DGM
  • Oracle backup/Recovery – RMAN
  • Migration /Upgrade : Db migrations, OEM Migrations, Installation /patching
  • Performance Monitoring and Troubleshooting : Cluster level, CDB/PDB level, transaction level

Benefits

At Spinnaker Support, our employees are at the heart of our success. That’s why we offer a competitive benefits package and generous vacation.