Oracle Database Administrator

Application Support Australia


Description

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, and Salesforce.
We have an immediate need for an experienced Korean speaking Oracle core DBA for 3rd Party Support.

  • The role is fully remote anywhere in Australia
  • This position is considered level 4 support.
  • Occasional after hours, weekends and holidays support for urgent customer issues.
  • Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
  • Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
  • Must have ability to work within a close team environment.
  • Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.

Core Skills Required 

  • 15+ years of experience with Oracle (spanning versions DB 10,11,12,18,19+ ): configuration, setup, tuning, troubleshooting, backup and recovery
  • Oracle RAC/Clusterware: configuration, setup, tuning, troubleshooting
  • Oracle DataGuard: troubleshooting replication, performance, issues with underlying Clusterware and DGM
  • Oracle backup/Recovery – RMAN
  • Migration /Upgrade: Db migrations, OEM Migrations, Installation/patching
  • Performance Monitoring and Troubleshooting: Cluster level, CDB/PDB level, transaction level
  • Fluent in both Korean and English