Sr. Client Success Professional

Sales Austin, Texas Asheville, North Carolina Denver, Colorado Columbus, Ohio


Description

Who we are:  Have you built strong client relationships, successful execution of campaign delivery and positively impacting revenue through customer retention and growth?  We just might have a position for you!  Spiceworks Ziff Davis is on the hunt for an experienced Client Success Director to embark on a never-ending quest of Client Satisfaction!

What will be your responsibilities? 

  • Work in tandem with Sales Enablement and oversees training and onboarding of new hires joining the Client Success team; ongoing client success training, to develop and grow the skill set of existing teams
  • Assist leadership in developing a defined structure and career plan for client success
  • Collaborate with sales leaders to develop a long-term partnership & revenue retention strategy
  • Serve as escalation point and sounding board for internal and external issues as they arise 
  • Manage post-sale delivery tracking process for all campaign line items to accurately forecast revenue delivery 
  • Maintain updated documentation of individual CSS responsibilities, tasks and best practices 
  • Aid in the development of training curriculum aimed at providing a consistent, positive experience for all Spiceworks clients 
  • Facilitate new product rollout for CSS includes being a dedicated point of contact for delivery leads to funnel CS feedback eam to ensure clear, effective training and successful adoption and implementation 
  • Monitor CS communication with delivery team including task management and tracking process streamline operations, identify issues and increase booking to delivery rate

 What does it take to do this job?

  • Bachelor’s degree in Marketing and/or 5+ years of related work experience in account management and managing B2B relationships
  • Strong Client Management skills including soft skills, strategic thinking, and active listening
  • Ad Agency experience preferred (Digital Ad or Media Agencies)
  • Passion for online advertising. You’re eager to take your previous experience and apply it at Spiceworks Ziff Davis (SWZD)
  • Commitment to excellence: it’s not just how you do your job, it’s who you are
  • Experience analyzing data from multiple sources and understanding how to use that information to improve campaign performance and secure renewals
  • Solid understanding of online advertising standards, tools, and best practices
  • Desire to join a diverse team of smart, driven, energetic, positive, fun, committed Spiceworkers
  • A command of Excel and PowerPoint
  • Familiarity with Salesforce or similar CRM system is preferred

***In terms of logistics, all interviews will take place over phone or video due to the ongoing     coronavirus pandemic***

Empathy Statement:

Spiceworks Ziff Davis is a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from a marginalized or underrepresented group, particularly in the technology industry. Some candidates may see a long list of job requirements and feel discouraged because they don't match every single bullet point - we suggest, please apply anyway.

Work from Anywhere:

We are flexible on location wherever possible - we are a Work From Anywhere company. We don't believe in a "perfect" candidate because we believe in our core value, "Evolve and Adapt Quickly". If you believe this is a role that you'll be excited to work in every day, want to be a part of a culture like ours, and will be relentless about pushing boundaries to succeed, please apply.

Who we are: Spiceworks Ziff Davis (SWZD) is a trusted global marketplace that connects technology buyers and sellers with the most actionable and precise intent data. We are uniquely positioned to offer tech brands unmatched visibility into accounts that are truly in-market, by leveraging our scale, quality and diversity of intent data. With unparalleled access to the world’s most influential technology buyers through a combination of first-party (Community, Tools, Editorial) and third-party intent data, SWZD is a leader in intent-backed, intelligent, omnichannel marketing.