Store Detective (Family Fare)

Asset Protection Omaha, Nebraska


SpartanNash is a value-added wholesale grocery distributor - supplying more than 2,100 independent grocery retail locations throughout the United States - as well as a grocery retailer, with more than 155 corporate supermarkets in nine states. We also serve the military community through our MDV division; in addition to offering premier fresh produce distribution through Caito Foods and third-party logistics through BRT.

At SpartanNash, relationships matter, and our Corporate team takes that sentiment to heart in the way we work as one totally aligned team, support and respect each other and share the highest standards of excellence. We're always looking for the next great idea or a new way to approach a challenge, and we collaborate and innovate to achieve our goals.

A day in the life of a Store Detective is never the same but, in this role, you can expect to be responsible to monitor customer and associate activity while undercover in multiple retail stores within the Omaha Metro area for potential theft, and prevent loss of company assets; support asset protection team with initiatives to minimize shrinkage. As a store detective, you're eligible for a generous mileage reimbursement program that assits with the cost of travelling store to store.

What You'll Do:

  • Identify shrink prevention opportunities, detect and apprehend suspected shoplifters, collect necessary evidence and document the incident to prepare a detailed investigation report that can be used as evidence in a court of law, if necessary.
  • Monitor cameras and other surveillance equipment for potential theft and prevent loss of company assets by watching for irregular or unusual activities (i.e. security breach or violation) that may create security concerns. Communicate potential shrink and security issues or risks to supervisor or store management.
  • Investigate suspicious activity and effectively communicate with suspected shoplifters; maintain effective working relationship with local authorities, law enforcement officials and store management.
  • Adhere to established company ethical standards and apprehension guidelines/policy in all surveillance and apprehension activity. Maintain strict confidentiality of all investigation related information.
  • Provide testimony in court on cases, as required by law enforcement officers or court representatives.
  • Assist in training and promoting awareness in various areas of operations and shrink control.
  • Assist asset protection team with internal and external investigation as directed.
  • The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties and requirements; additional responsibilities may be assigned as needed.

Sound like you? Here's what you'll need:
  • High School Graduate (Required)
  • One (1) year experience in loss prevention or related area preferrece

Knowledge, Skills Abilities
Good Written and verbal communication skills. Good organizational, attention to detail, analytical and problem solving skills. Strong report writing skills; ability to write clear, concise and non-biased reports. Working knowledge of operating cameras and other surveillance equipment, and how chain of evidence is maintained. Familiar with state laws and statutes related to the crime of shoplifting and apprehensions. Proficiency in MS Office (Word and Excel). Ability to travel to multiple store locations as needed.

Physical Requirement
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 20 pounds. The associate is frequently required to sit/stand/walk. May be required to travel. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. The noise level in the work environment varies; office setting may be low to moderate; distribution center setting may be moderate to high.