Dispatcher/Route Analyst 3rd

Transportation Grand Rapids, Michigan


SpartanNash is a value-added wholesale grocery distributor - supplying more than 2,100 independent grocery retail locations throughout the United States - as well as a grocery retailer, with more than 155 corporate supermarkets in nine states. We also serve the military community through our MDV division; in addition to offering premier fresh produce distribution through Caito Foods and third-party logistics through BRT.

At SpartanNash, relationships matter and working on the Supply Chain/Distribution team isn't just about how we serve our customers, it's about how we treat our associates. We want you to feel valued as an individual and as part of our team. Our culture is vibrant and associates want to stay here because we have good people. It's not unusual to see longevity of 25+ years at our facilities. We share a sense of pride and are excited to contribute to the company's prosperity.

A day in the life of a Dispatcher is never the same but, in this role, you will be responsible for dispatching driver schedules/routes and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.

What you'll Do:

  • Responsible for dispatching driver schedules/routes for load pick-up and deliveries and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service
  • Ensure timely follow-up, resolution and response to any route planning or delivery timing issues that may arise; work with Transportation Supervisors as appropriate
  • Maintain and update the department dispatch/communication log/software according to department procedures. Ensure information is accurate and up-to-date to ensure drivers understand all requirements for the scheduled delivery/pick-up (i.e., equipment/truck/trailer used, delivery location, pick-up/delivery time and documentation procedures, etc.) at all times during the dispatch shift
  • Review, verify and process driver delivery paperwork
  • Ensure adherence to company safety and sanitation policies and procedures, as well as all DOT rules and regulations
  • Work with Transportation/Logistics team to schedule appointments and assist the drivers with questions or issues related to delivery appointments

Sound Like You? Here's what you'll need:
  • Associate degree (Preferred) Business Administration or Supply Chain o rother related area
  • High School Diploma (Required) or GED
  • Two (2) years logistics/transportation experience. Must have basic knowledge of dispatch operations

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. May be required to lift and/or move up to 20 pounds. The associate is frequently required to sit/stand/walk. May be required to travel. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. The noise level in the work environment varies; office setting may be low to moderate; distribution center setting may be moderate to high.

We are not able to sponsor work visas for this position.

SpartanNash is proud to take care of the people who take care of our business through our robust and competitive Total Rewards benefits package. Learn more !
SpartanNash is a certified Military-Friendly employer. Veterans are encouraged to apply!