Client Service Representative
Description
Client Service Representative
Reports To: Hospital Director
Department: Emergency
Location: All
FLSA Status: Non-Exempt
Pay: Up to $25 an hour
JOB SUMMARY
The Client Service Representative is responsible for providing exceptional and compassionate service to the pet parents and pets of our community. Hourly rate $20-$25.00 based on experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process.
- Models a professional and courteous manner with staff and clients.
- Efficiently answers telephone calls and client questions, takes messages
- Assists technician with providing routine instructions to owners on the proper administration of the medication.
- Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
- Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
- Handles all animals with both caution and compassion.
- Other duties as assigned
ESSENTIAL JOB REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required for the role of Client Service Representative:
- Basic veterinary medical knowledge is desired
- Client service and interpersonal skills
- Understanding or ability to quickly learn and apply basic patient restraint techniques
- Reading and interpreting patient charts and treatment sheets
- Effective computer skills and ability to quickly learn new systems (Microsoft Office, E-mail, EzyVet preferred)
- Professional and courteous in communication and demeanor
- Flexible
- Willing to learn and adapt
- Attention to detail
- Adherence to procedures and protocols
- Works well in team environment
- Self-starter and able to work with minimal supervision
COMMUNICATION SKILLS
Candidate must have the ability to communicate in a consistent and professional manner. This includes both verbal and written communication. Other essential communication skills include but not limited to:
- Ability to communicate and collaborate with the on-shift ER Doctor or ER Shift Lead
- Ability to recognize and elevate real-time client, clinical, or workflow issues to the Technician Supervisor or Hospital Director.
BENEFITS
- Complimentary Short-Term Disability
- Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- United Health Care UMR Insurance Plans with 3 tiered options; Kaiser for CA Residents
- Flexible Spending Account or Health Savings Account options
- United Healthcare Dental Insurance; includes a 100% paid premium option for team members
- United Healthcare Vision Insurance options
- Long Term Disability option (paid for by employee)
- Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max)
- Team Member Discounts for Pet Care
- Paid time off - inclusive of sick, personal, and vacation
- LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
- Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
- Referral Bonus Program
- DailyPay on Demand