Location: Marlow, United Kingdom Marlow, Buckinghamshire Manchester, United Kingdom
Reports to: Microsoft Program Manager
Salary: Competitive with benefits
Join as a Customer Success Manager (CSM) and become part of the Softcat Microsoft team. Our industry leading team is made up of 35 highly skilled professionals who focus on various elements of the Microsoft business. You will join as the third CSM and will take on the shared responsibility of supporting our highest spending customers through their agreement lifecycles. As a Softcat Customer Success Manager you will also join our virtual customer experience unit, which consists of 15 individuals from across the wider business.
Success. The Softcat way.
It’s an exciting time to be at Softcat, one of the UK’s most successful technology solutions businesses. We’ve reached the £1 billion revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We’ve got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.
As a Microsoft Customer Success Manager, you will be given the opportunity to represent Softcat’s biggest partner by building excellent relationships with our very large Enterprise customer base. You will project high levels of Microsoft product and agreement knowledge and will enable our customers to be as successful as possible, all while providing exceptional levels of customer service.
A field-based post sales role, you will be expected to work with Softcat Account Managers and our Microsoft enterprise customers across all Softcat offices, attend regular meetings and conference calls, at times without a Softcat Account Manager, to develop an understanding of our customers Microsoft-related business outcomes. You will assist with aligning the most appropriate resource and services to help them achieve these and be responsible for articulating the specifics of Microsoft Enterprise agreements and provide contract support and advising on any queries.
What we need from you
- Have the appetite to learn and take on new challenges.
- Be a proactive and highly driven individual with the ability to grasp new concepts.
- Confidence to work in a customer facing capacity.
- Ability to research, learn and understand key Microsoft technologies.
- Strong organisational skills.
- High attention to detail.
- Customer service experience is required.
We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.
To become part of the success story, please apply.
Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.