Job Title: Service Integration - Monitoring Engineer
Category: Technical
Location: Marlow, Buckinghamshire


Reports To:

Service Integration Manager




Competitive plus benefits

Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your role

As a Monitoring Engineer you will be responsible for the monitoring platform and associated infrastructure, ensuring all required monitoring is in place across both shared and customer infrastructure. You will be responsible for providing a capability to support the development of new/updated services across Softcat’s business lines ensuring operational and service quality is maintained as they move into production.

You will take ownership of the monitoring systems (Science Logic); develop and improve monitoring and alerting capabilities and support architecture and infrastructure design teams. You will also be required to collaborate with Service Desk & Support teams to support a cohesive and consistent visibility incident response process across all services. You will be responsible for implementation and/or upgrades, including continued support, documentation and training, and work on the development and implementation of standards, procedures, policies and checks across the platform.

What we need from you

  • Experience monitoring critical systems and network infrastructure in a large enterprise environment
  • Experience with general monitoring solutions ideally Science Logic
  • Experience with network monitoring tools and Netflow
  • Knowledge of PowerShell, WMI
  • Understanding of Enterprise Architecture, on-prem and cloud IT environments
  • Strong analytical/fault finding/diagnostics/trouble-shooting skills
  • Methodical approach to problem solving and attention to detail
  • Experience of monitoring Amazon Web Services or Azure (desirable)


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.