Senior Telephony Engineer

Information Technology Cottonwood Heights, Utah


Who We Are

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

The Role

This is a great opportunity for a Senior Telephony Engineer to join an exciting and innovative organization working on important and highly visible projects

What You'll Do:

  • Provide IP Telephony and VoIP Subject Matter Expertise for Company and Company's managed service providers with minimal supervision

  • Telephony Engineer manages 3rd party telecom carriers and mobile providers

  • Design and Deploy SIP VOIP trunking architecture

  • Administration of SIP and Media Servers

  • Troubleshoots and resolves complex problems

  • Manage all conference room equipment, scheduling, and quality

  • A/V Setup and operation including projection, microphones and mixers, Video Conferencing systems, Polycom, WebEx, Skype for Business, Zoom

  • Multipoint Bridge (MCU) Systems and Meeting Management

  • Installation, integration and system setup of room based video conference equipment

What You'll Need:

  • Experience with Cloud based IP Telephony Solutions

  • SIP experience

  • Experience implementing a variety of Unified Communication products solutions and understanding the relative technical capabilities of each, including product reviews, integration requirements, and cost factoring

  • Softphone and IM Client implementation experience

  • Video network technologies, protocols, codecs, and standards and how they can be leveraged to video-enable VOIP solutions

  • Strong verbal and written communication and inter-personal skills

  • Strong cross-functional leadership and project organization skills

  • Deep Telephony Engineering and Support (VoIP and Unified Communications) experience within a Corporate Enterprise and Large Contact Center environment

  • SMS protocols, systems, carrier regulations and industry best practices would be advantageous

  • Action oriented and results focused over long-term, multi-phase, cross-functional team projects

  • Proven effectiveness in communicating and catalyzing consensus with and between executive leadership, sales, senior engineers/architects and customers

  • Product roadmap development and maintenance

  • Experience working directly with network/system/development Operations teams that manage a high availability network platform by engaging them as an internal customer to deliver the platform tools and features they need for success

  • The ability to keep up with market capability in areas of Contact Center management tools and delivery options

  • The ability to keep up with Local and Federal regulations and restrictions which apply to Contact Center management and report those, with applicable solution options, to senior managers as needed

  • Strong cross-functional leadership and project organization skills and experience matrix managing stakeholders and peer resources to better organize strategic initiatives and direction

  • Experience with Zoom

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Why You'll Love Working Here:

  • Competitive salary packages and bonuses

  • Comprehensive medical, dental, vision and life insurance as well as disability benefits

  • 100% of medical, vision, and dental premiums paid by SoFi for employees and their dependents

  • Generous vacation and holidays

  • 401(k) and education on retirement planning

  • Tuition reimbursement on approved programs, up to $5,250 a year

  • Monthly contribution to help you pay off your student loans

  • Employer paid lunch program and subsidized gym membership

  • Fully stocked kitchen (snacks & drinks)

EEO Statement

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.