Business Operations + Strategy Manager

Member Business Unit
San Francisco, California


Who we are

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, with over 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

The role

SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping people achieve their financial ambitions to join our Member Business Unit as Business Operations and Strategy manager. In this role you will help set and measure progress against key business objectives and performance metrics, develop the approach to achieve our objectives, optimize the operations of the business, and provide critical guidance, insights, and frameworks across teams. The candidate will have the leadership, maturity, and experience in delivering pragmatic operational solutions and data-driven insights in a high growth dynamic environment. This role requires strong analytical skills, and collaboration and leadership across functions and businesses to be successful. 

At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded our products and services across loans, wealth management, cash management, credit score monitoring, and insurance. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you. The Member Business Unit is responsible for putting the SoFi Member, or customer, at the center of everything we do in pursuit of fulfilling our mission of helping Members “get their money right.” 

What you’ll do:

  • Lead strategic planning for the Member Business Unit, including support for establishing priorities and objectives across the business, and tracking progress against those priorities and objectives to drive SoFi’s mission 

  • Lead business insight efforts for the Member Business Unit, working closely with Data Science to better understand our key performance indicators, iterate on them, and tease out insights to further drive the business in support of SoFi’s mission 

  • Lead, support, or represent the Member Business Unit in high priority Member initiatives or cross-functional projects, working closely with each function to drive the initiative forward 

  • Work cross-functionally to solve complex challenges with uncertain inputs and outputs

  • Outline key dependencies, constraints, assumptions, and risks relating to overall business operations and processes 

  • Evaluate and help optimize the operations of the Member Business Unit and related cross-functional initiatives 

What you’ll need:

  • Passion for our mission of helping people achieve their financial goals 

  • 2-5 years of experience in a top-tier consulting firm, investment bank, or high growth business in an analytical capacity

  • Familiarity with financial services, consumer business, technology in private and/or public companies

  • Advanced proficiency in data analytics, and tools such as Google Suite and MS Office applications

  • Ability to influence and drive cross-functional initiatives

  • A clear communicator with excellent verbal and written communication skills

  • Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively

  • Inquisitive nature, attention to detail, diligence and a good attitude

  • Methodical, self-starter, hands-on

  • Strong analytical and organizational skills

Why you’ll love working here

  • Inspiring company mission that we put at the heart of everything we do

  • Competitive salary packages and bonuses

  • Free lunch and healthy (and unhealthy!) snacks

  • Great health & well-being benefits, including subsidized gym membership

  • Tuition reimbursement on approved programs

  • Monthly contribution up to $200 to help you pay off your student loans

  • Generous vacation and holidays

  • 401(k) and education on retirement planning

  • Comprehensive medical, dental, vision and life insurance benefits

  • Paid parental leave for eligible employees

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

SoFi does not seek salary history information from job applicants.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

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