Machine Learning Manager

San Francisco, California
Murray, Utah


Who we are

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

The role

The Member Data Science team is looking to add an ML Engineering Manager, who will help shape product development decisions and strategy through data-driven insights. This person will lead a team that will be working closely with various Business Units, product, and finance partners to transform SoFi into a top choice for anyone who wants to get their money right. Success in this role hinges on your technical aptitude, quantitative abilities, and business acumen: you know how to plow through data with SQL/Python/R/Tableau, surface insights using math/statistics/ML techniques, and measure the business impact using efficiency/conversion/profit metrics.  You will also grow your team and their skillset.

As a manager of the Member DS team:

  • Work with amazing product and business managers to identify strategic opportunities, measure KPIs to craft compelling stories, make data-driven recommendations, and drive informed actions. 

  • Responsible for building out a large scale production machine learning pipeline consisting of offline workflows and online services

  • Mentor the professional development of each direct report through personal and performance management.

  • Provide oversight: Work with engineers and researchers to understand how everything fits together and how best to deliver meaningful impact. Understands when ML is applicable and when it is not, and what are the risks.

  • Own end-to-end product analytics workflow including formulating success metrics, socializing them across the organization, and creating dashboards/reports. 

  • Craft, analyze, and present customer behavior metrics, such as funnel conversion, user churn, and cross-sell metrics. Work with product managers to design tests to improve these metrics. 

  • You stay focused on what’s best for the company – sometimes that requires being flexible, other times it requires being steadfast. 

What you’ll need:

  • 2+ years of Management experience

  • Intellectual curiosity and aptitude to pick up new technical skills 

  • High EQ with ability to influence outcomes and communicate technical content to general audiences 

  • Have a background in machine learning, ideally deep learning techniques, prediction/binary classification. Experience with recommender systems is a plus.

  • Comfortable with A/B experimentation best practices and defining key metrics.

  • Hold your own technically with engineers on the team and give constructive feedback on projects and ideas

  • Support giving engineers the tools, confidence, and motivation they need to make decisions independently.

  • Strong recruiter of engineering talent and comfortable closing applicants for your team and the business

Why you’ll love working here

  • Competitive salary packages and bonuses

  • Comprehensive medical, dental, vision and life insurance benefits

  • Generous vacation and holidays

  • Paid parental leave for eligible employees

  • 401(k) and education on retirement planning

  • Tuition reimbursement on approved programs

  • Monthly contribution up to $200 to help you pay off your student loans

  • Great health & well-being benefits including: telehealth parental support, subsidized gym program

  • Employer paid lunch program (except for remote employees)

  • Fully stocked kitchen (snacks and drinks)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

SoFi does not seek salary history information from job applicants.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

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