Senior Content Strategist, Design Systems

Product and Design
San Francisco, California

Description

About SoFi

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

The Role


Our team at SoFi is looking for an experienced Senior Content Strategist to join our design systems team, and help shape the future of our financial apps and empower members to get their money right. That means simple-yet-sophisticated financial products and services like money management, invest, lending, financial advice and more. You will own the voice and tone for our products from conception through release to ongoing enhancements. As a member of the SoFi Design Systems team, you will play a strategic role in partnering with content strategists, product designers, researchers, our Product, Engineering and Marketing teams to build a world-class user experience, and help translate business and technical concepts as we drive toward a bold vision for our products and services. 

This role goes beyond just content strategy as you define guidelines and build a content playbook for SoFi that helps our members understand their finances holistically and make confident decisions. You will delve deep into the world of multiple members, understanding how they think and how they learn. Being a values-driven company where content has a true seat at the table as a strategic partner in developing trust with our users. 

What You'll Do:

  • Define and develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of content strategy

  • Offer a content strategy perspective and contribute to the product and design process by influencing decisions across and within our financial products to improve the overall experience and ensure consistency in our brand voice and tone guidelines 

  • Actively drive, and develop SoFi’s content playbook by leveraging research, industry knowledge and user testing and making informed content decisions

  • Work with other content writers to maintain and evolve our brand voice and tone, content and UX guidelines as part of design systems and evangelize those resources across the company

  • Conduct competitive audits and present ideas for using content to achieve project goals

  • Write clear and concise content across multiple touch points (including labels, navigational elements, interface language, accessibility content, and product emails) for native mobile apps and responsive web products 

  • Help users navigate our platform and apps efficiently while delivering a relevant and personal experience 

  • Work with research, product owners, marketing and product design partners to drive a continual cycle of design system iteration and improvements

What you'll need:

  • Bachelor’s or greater degree in UX writing, design, user experience or a related field or equivalent training or experience

  • 5-7 years of experience writing user-facing content, including 2+ years specifically for Web or mobile

  • Excellent writing and editing skills with a mastery of AP style and the confidence to know when to break the rules 

  • Solid understanding of people-centric user experience and interaction patterns

  • Analytical thinking about customer journeys and content flows 

  • Ability to independently plan and lead content strategy for large-scale projects including future-proof thinking

  • Expert in best practices in UI / UX and information architecture across iOS, Android and responsive web

  • Ability to communicate and advocate for the user and make a case for content

  • Ability to iterate quickly in a highly collaborative, fast-paced, agile environment with multiple stakeholders with strong project planning, time management, collaboration and presentation skills

  • Professional, positive and enthusiastic

  • Organized and detail-oriented 

  • Experience working with design tools such as Abstract, sketch and/or Figma

  • Experience working in an Agile development environment using tools like Jira and Confluence is a plus

Nice to haves:

  • Interest in financial industry trends

  • Ability to drive and build support for larger content-led goals and initiatives 

  • Finds, saves, and shares inspiring copy, content patterns, and user experiences

  • Is adept with mobile and responsive web design patterns 

Why you'll love working here:

  • Company paid lunch program, a fully stocked kitchen, and subsidized gym membership

  • Competitive salary packages and bonuses

  • A flexible vacation policy allows you to truly relax and reboot

  • Comprehensive health, vision, dental, and life insurance as well as disability benefits 

  • 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents

  • 401(k) and education on retirement planning

  • Tuition reimbursement on approved programs, up to $5,250 a year

  • Monthly contribution to help you pay off your student loans

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

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