Technical Support Analyst
Who we are
SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, with over 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.
Do you have the ability to thrive in a fast-paced environment, enthusiasm for solving challenging problems, and a team attitude to rollup your sleeves and work with others?! We are searching for a highly motivated and experienced technical service professional for our offices.
What you’ll do:
Provide day-to-day hands on technical support to employees
Install, configure, and troubleshoot desktop systems and workstations including imaging and installation of necessary software
Setup, installation, and configuration of voice and data equipment on the telephony system
Diagnose and resolve technical hardware and software issues relating to both PC/Mac platforms, printers/copiers/fax machines, Call Center phone system, etc
Must be able to perform troubleshooting on hardware, software and network connectivity issues for individual users and departments
Provide training and technical assistance to users on hardware and software applications at the desktop level
Responsible for managing IT hardware and software inventory
Analyze and resolve moderately complex to complex issues or escalate as needed
Expected to manage multiple requests/projects simultaneously
Report problems with procedures and recommend improvements/efficiencies
Understand security and compliance requirements for company
Participate in the testing and implementation of new hardware and software
Participate in maintenance to keep systems updated with latest patches
This position is primarily focused on desktop support responsibilities for internal team member
What you’ll need:
BA or BS degree
Strong in depth knowledge with telephony phone systems (Avaya, Contactual, Digium, Cisco, etc…)
In depth knowledge of Windows 7 and 8; Mac OS systems.
Microsoft certifications a plus
Desktop/laptop hardware experience in both PC and Mac environment
3-6 years or more of relevant work experience in a desktop support role.
Superior customer service skills
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to multi-task and work in a fast paced environment
Must be a team player
Must be able to lift 50 pounds
Why you’ll love working here
Competitive salary packages and bonuses
Comprehensive medical, dental, vision and life insurance benefits
Generous vacation and holidays
Paid parental leave for eligible employees
401(k) and education on retirement planning
Tuition reimbursement on approved programs
Monthly contribution up to $200 to help you pay off your student loans
Great health & well-being benefits including: telehealth parental support, subsidized gym program
Employer paid lunch program (except for remote employees)
Fully stocked kitchen (snacks and drinks)
SoFi does not seek salary history information from job applicants.
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.