Collections Director

Dallas, Texas


Who we are

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

The role

The Collections Director will be tasked with developing, testing, deploying and optimizing Collection contact and conversion strategies, and treatment programs to help SoFi members resolve delinquencies and keep their account in good standing.

What you’ll do:

  • Optimizing existing collections strategies and developing/testing new strategies and efficiencies for collections.
  • Partnering with the Modeling team on developing regression models (or other statistical methodologies) to classify accounts based on risk, and working with Operations on the appropriate collection channel intensity and treatment for the best results.
  • Identifying new contact development strategies and efficiencies in collections.
  • Designing tests and rollout strategies and conducting P&L analysis using parametric or nonparametric statistics to conclude significant difference between test and control cohorts
  • Developing, validating and/or reviewing management reporting.
  • Collecting and interpreting data for ad hoc project

What you’ll need:

  • Qualifications include an undergraduate degree in Statistics, Economics, Engineering, Finance, Mathematics, or a related quantitative field. Graduate degree is desirable.
  • Minimum 15+ years of practical experience in financial services or related industry; preferably in a Risk Management or Operations capacity, with exposure to Collections and/or Recovery operations, and supporting internal partner infrastructure (IT, Risk Modeling, MIS, Customer Service, Statements, Marketing, Regulatory Reporting etc.) . 
  • Minimum 5+ years experience in quantitative analysis with a working knowledge of at least one of the following statistical software packages: SAS (preferred), SPSS, Statistica, R, S+ or some equivalent. 
  • Experience with SQL programming in a UNIX environment.
  • Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency in a high pressure environment.
  • Ability to develop and cultivate solid cross-functional partnerships and networks within the firm (and with outside partners), and contribute to executing cross-functional business initiatives.
  • Outstanding communication and presentation skills, excellent interpersonal skills, thought leadership.  Successful candidates should be comfortable working with ambiguity.

Why you’ll love working here

  • Competitive salary packages and bonuses

  • Comprehensive medical, dental, vision and life insurance benefits

  • Generous vacation and holidays

  • Paid parental leave for eligible employees

  • 401(k) and education on retirement planning

  • Tuition reimbursement on approved programs

  • Monthly contribution up to $200 to help you pay off your student loans

  • Great health & well-being benefits including: telehealth parental support, subsidized gym program

  • Employer paid lunch program (except for remote employees)

  • Fully stocked kitchen (snacks and drinks)

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law

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