Project Manager

Delivery ManagementRemote, United States


LogoDescription automatically generated                                                                                 Commerce Reimagined. Performance Realized.


Project Manager

At Smith, we develop world-class experiential commerce solutions to help brands architect the most relevant, frictionless commerce experiences possible. We work at a high tempo, we collaborate, we’re passionate about our work with clients, and we deliver.

The market demand for our services has fueled our growth. We're currently seeking a talented Project Manager that thrives in a fast-paced environment to join our team.

The Project Manager plays a vital role in keeping project activities on task. As a project manager, you will manage the entire project lifecycle, from defining business objectives and project plan to managing its successful execution and deployment—all while meeting strict deadlines and ensuring budgetary obligations. As an effective leader, you will coordinate the efforts of team members and third-party contractors or consultants to deliver projects according to plan while overseeing quality control through the project’s duration.

Who You Are

  • An ecommerce professional with experience managing end-to-end implementations of enterprise level platforms, SAP Commerce Cloud (Hybris) preferred
  • Well-spoken and customer facing, you have the ability to present ideas in user-friendly language
  • An engaging, inspiring, and energetic leader who promotes an environment conducive to creativity and is receptive to new ideas and approaches
  • A self-directed, self-motivated individual who can work independently with limited supervision
  • A detail-oriented self-starter, an exceptional listener, and a skilled communicator (both verbal and written)
  • A highly organized, mature problem-solver with sharp business acumen and in depth knowledge of ecommerce concepts
  • Leads projects effectively through to completion expecting nothing less than excellence
  • A positive team player with proven ability to motivate and lead their team


What You’ll Do

You will plan, execute, and finalize projects according to strict deadlines and within budget parameters, defining the project’s objectives and overseeing quality control throughout the project lifecycle. This specifically encompasses:

  • Project scoping, estimating, planning
  • Client and client stakeholder management & acceptance
  • Scope, change, budget, and schedule management
  • Team management within a matrix organization against a deliverable
  • Status reporting (internal/external)
  • Resource forecasting
  • Risk mitigation
  • Post-project reviews


What We Look For

  • A minimum of 5+ years’ experience as a project manager
  • Experience in a professional services organization
  • Experience in managing user-centered design projects and technical solutions
  • Experience working in a fast-paced organization with competing project demands and running multiple projects simultaneously
  • Experience with project management principles, processes, tools, and techniques
  • Excellent oral and written communication skills
  • Expertise in utilizing conflict resolution to lead staff and resolve issues with customers to ensure project goals and contractual agreements are met and customer requirements are fulfilled
  • The prudence to leverage project governance and escalation processes as needed to meet project KPIs

What Grabs Our Attention

  • 5+ years experience with implementation of enterprise level ecommerce platforms, SAP Commerce Cloud (Hybris) preferred
  • Experience working in Agile and Waterfall software development environments
  • Experience working within teams building ecommerce systems or other high-availability web-based applications
  • Experience with issue and bug management systems such as the Atlassian suite (e.g., JIRA, Confluence) and/or Microsoft Visual Studio (TFS)
  • 5+ years of project management experience managing projects through the entire lifecycle, from inception to go live
  • Working knowledge of Microsoft Office and Microsoft Project
  • Strong facilitation, negotiation, and conflict-resolution skills
  • Adaptability and capacity to work effectively in an environment where priorities change frequently
  • Superior communication and interpersonal skills with the ability to develop and foster long-term relationships
  • PMP certification


Smith | Commerce Reimagined. Performance Realized.

Smith goes beyond the traditional digital agency. We focus on converting our clients’ potential into performance. With over 20 years of commerce experience at our core, we bring deep expertise, coupled with an unparalleled passion for results, to every engagement. By working hand-in-hand with our clients and key partnerships with technology platforms including SAP Commerce (formerly Hybris) and Salesforce, we consistently produce commerce experiences that help brands and businesses do more than simply improve. We help them thrive. By combining ourstrategic, creative, analytical, and technical capabilities, we consistently enhance customer experiences, accelerate sales, and optimize operations, enabling over 500,000 transactions every day and driving over $38 billion in annual revenue for our clients. Our unique ownership structure is based on a philanthropic foundation which allows us to focus on client outcomes before quarterly earnings reports and empowers us to make decisions focused on helping our clients with our profits enabling socially beneficial programs. Smith has offices in Dayton, OH; Ottawa-Gatineau, Canada; and Santiago, Chile along with our remote workforce distributed throughout the United States and Canada. We arethe performance commerce company. Learn more