Functional Analyst

Commerce AnalystRemote, Canada Canada


LogoDescription automatically generated                                                                                 Commerce Reimagined. Performance Realized.


Functional Analyst

At Smith, we develop world-class experiential commerce solutions to help brands architect the most relevant, frictionless commerce experiences possible. We work at a high tempo, we collaborate, we’re passionate about our work with clients, and we deliver.

The market demand for our services has fueled our growth. We're currently seeking a talented Functional Analyst that thrives in a fast-paced environment to join our team.

Who You Are

  • Well-spoken customer focused individual with the ability to present ideas in user-friendly language
  • A self-starter, able to keep up in a fast paced environment, a team player, capable of juggling multiple projects, and a curious learner
  • A self-directed, trusted liason among stakeholders that understands structure, policies and operations of a client account-driven organization
  • A synthesizer proficient at recommending eCommerce solutions that enable clients to meet their business goals


What You’ll Do

  • Lead interactive group workshops and requirements sessions to identify strategic drivers and develop required use cases, functional and technical requirements.
  • Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria. Support QA and UAT efforts.
  • Lead the maintenance of the project team collaboration space (Confluence) and issue/task management system (Jira). Work with team members to maximize the value of these systems and set a good example in their use.
  • Ensure functional requirements follow eCommerce best practices and support the rapid creation of technical specifications.


What We Look For

  • Bachelors in Business, Computer Science or related fields
  • Experience in the creation of functional business requirements
  • Experience in commercial eCommerce Platforms (any)


What Grabs Our Attention

  •  Facilitation, negotiation, and conflict-resolution skills
  • Adaptability and capacity to work effectively in an environment where priorities change frequently
  • Superior communication and interpersonal skills with the ability to develop and foster long-term relationships
  • Experience in eCommerce Platforms (SAP Commerce preferred).


Smith | Commerce Reimagined. Performance Realized.

Smith goes beyond the traditional digital agency. We focus on converting our clients’ potential into performance. With over 20 years of commerce experience at our core, we bring deep expertise, coupled with an unparalleled passion for results, to every engagement. By working hand-in-hand with our clients and key partnerships with technology platforms including SAP Commerce (formerly Hybris) and Salesforce, we consistently produce commerce experiences that help brands and businesses do more than simply improve. We help them thrive. By combining ourstrategic, creative, analytical, and technical capabilities, we consistently enhance customer experiences, accelerate sales, and optimize operations, enabling over 500,000 transactions every day and driving over $38 billion in annual revenue for our clients. Our unique ownership structure is based on a philanthropic foundation which allows us to focus on client outcomes before quarterly earnings reports and empowers us to make decisions focused on helping our clients with our profits enabling socially beneficial programs. Smith has offices in Dayton, OH; Ottawa-Gatineau, Canada; and Santiago, Chile along with our remote workforce distributed throughout the United States and Canada. We arethe performance commerce company. Learn more