Professional Services Sr. Project Manager

Technical Operations Open, Any


Position at Smarsh

Job Title: Professional Services Sr. Project Manager

Summary/Objective

The Project Management team is responsible for the designing of program project activities, positioning client-facing communications, working with non-technology departments to assign resources to achieve program project goals. The most successful Project Managers work to anticipate client needs, contribute to the team, and drive cross-functional team members towards program project goals.

Essential Functions

• Leading projects of varying sizes and executing all phases of Smarsh consulting engagements.
• Specifically, encompassing the following: Project development and Planning, Requirements gathering, Architecture Design/Review, Integration, establishing success criteria, Implementation- installation, configuration, Documentation and Training.
• Drive execution of individual projects to ensure on time delivery within budget.
• Coordinate internal functions and external 3rd party resources as required. Frequent interaction across Smarsh teams, partners, and customers.
• Work with program managers to determine required resources inside and outside of program team.
• Collaborate with people managers to identify and assign resources to individual project tasks.
• Update documentation and templates as needed.
• Responsible for communicating Project status both internally and externally in the desired cadence and format necessary.
• Contributes to the Pre-Sales process by developing SOWs for medium-term projects.
• Enterprise projects that have supervision and data migration.
• Any single tenant archive.
• Minimal to no supervision required from management.
• Project length is typically 6 + months.

Supervisory Responsibility

This position has no supervisory responsibilities.


Work Environment

This job operates in a professional open office environment and at a remote home office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel

Limited travel is required for this position.

Education and Experience

• Minimum 7 years of Project Management experience in a customer-facing role.
• College Degree or High school diploma, or equivalent combination of education and experience.

Additional Eligibility Qualifications

• Outstanding analytical and complex problem-solving skills.
• Ability to work under pressure.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Outstanding organizational skills including attention to detail and multitasking skills.
• Experienced user of MS Office toolset (Word, Excel and PowerPoint).