Sr. Site Reliability Engineer

Technology Open, Any


Position at Smarsh

Why Smarsh?

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products we can imagine.

Together—as one team—we listen, collaborate and believe that anything and everything is possible.

Company Description

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.

At Smarsh, we’ve been helping our customers manage new forms of communication since 2001. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive, Business Solutions, & Federal Arch.

Sr. Site Reliability Engineer
As a Site Reliability Engineer (SRE) in the Smarsh SaaS Operations team you'll be part of a team who measures and improves production performance reliability through sustainable engineering practices for our suite of applications. Toil will be your number one enemy, observability your closest friend and your mission will be to drive operational burden as close to zero as you can.


You will work closely with our Development, Quality Engineering, Security, PaaS and Performance engineering teams to continuously improve our products in production. You are highly empowered and a critical customer interface for how they experience our company and products.

Smarsh is growing rapidly, and leveraging Big Data platforms (Elastic, Mongo, etc.) to sustain this growth—you’ll be responsible for maturing our day 2 process across multiple technologies, environments, and locations. We’re looking for someone who is excited about modern engineering practices in cloud platforms, increasing the productivity of our delivery teams, and delivering value to our customers. Finally, we need someone with the ability and desire to continuously learn new technologies and processes, and take the lead in integrating those in our production life cycle.

Technical Requirements:

Experience with centralized logging, APM, telemetry
Experience with Continuous Delivery pipelines and orchestration
Strong background in Linux
Ability to express themselves in a programming language: Python, Ruby, Bash, Perl (strongly preferred: Java) 
Experience with streaming data technologies
Experience with relational data stores
Experience with NoSQL data stores
Experience with software load balancers
Experience with container orchestration platforms
Deep understanding of DevOps principals

Additional Requirements:

Strong interpersonal skills
A can-do attitude and sense of urgency for a high growth/ fast-paced environment
Proven track record of leading implementations of build and release engineering best practices, both processes and technologies
A curious mind, wanting to learn new technologies
The ability to think outside of the box to resolve issues and create solutions
Ability to travel 5% 

Smarsh is an Equal Opportunity Employer: Smarsh is proud to be an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance. Smarsh voluntarily participates in the E-Verify system and uses all tools made available by the federal government to confirm the employment eligibility of all team members. To learn more about E-Verify, visit the US Department of Homeland Security website: www.uscis.gov/