Technical Operations Engineer

Technology Redwood City, California


Position at Smarsh

Why Smarsh?

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products we can imagine.

Together—as one team—we listen, collaborate and believe that anything and everything is possible.

Technical Operations Engineer

Responsibilities:

  • Support and maintain the health of applications. Ensure application performance is consistently up to par.   
  • Write SQL queries to perform data change, research and produce ad hoc reports as required.
  • Perform web configuration changes as required as a quick solution when resolving issues or upon client requests. 
  • Take ownership and deliver high-quality solutions for issues and requests.  
  • Resolve issues and requests in a timely manner with minimal supervision.
  • Document troubleshooting and problem resolution steps.
  • Communicate solutions effectively to technical and non-technical teams.
  • Comply with standard processes when implementing solutions.
  • Must able to be on call. Flexible in working extended hours on occasion or as required.

Requirements:

  • The candidate will need 3 -4 years of experience in a UNIX, Ubuntu environment
  • Experience in Monitoring & system Management tools such as Nagios, Splunk, and Puppet etc.
  • Basic concepts of corporate network, colo and cloud
  • Knowledge of SQL queries.
  • Excellent troubleshooting skills. Great problem solver.
  • Hands-on experience in Linux server environment that includes but not limited to basic commands to move around file system, review scheduled jobs and moving files for support purposes.  
  • Experience with formatting database queries.
  • Knowledge of scripting language PERL, PHP, Shell scripting etc.
  • Knowledge or experience on Cloud technologies are desirable
  • Excellent Knowledge on Windows based Operating systems, Exchange.
  • Education: Bachelor’s Degree or Equivalent in Computer Science or other related engineering fields