Senior Solutions Architect

Sales Engineering United States

Position at Smarsh

Senior Solutions Architect - Enterprise 


We are looking to add a Senior Solution Architect to our growing sales team.  At Smarsh you will work side-by-side with our team of Sales Engineers and Executives to engage with prospects and customers by leveraging your expertise to sell technical solutions using the Smarsh suite of products. 
Smarsh empowers its customers to manage the risk and unleash the intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels, before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Include frequency of functions.  

  • Provide deep technical expertise in the sales process, thereby identifying and influencing requirements early in the process. 
  • Influence and capture the prospect’s technical requirements, own the architecture blueprint and re-validate with the prospect and solution engineer. 
  • Provide technical leadership during complex, enterprise-level Proofs of Concept engagements to meet the technical success criteria in a positive and professional manner that exceeds expectations and sets Smarsh apart from competitors 
  • Track trends and scope out new technical feature requests from prospects and clients to collaborate with product management and development teams to drive Smarsh solution strategy. 
  • Have a deep technical understanding of Smarsh’s products and 3rd party integration; conduct technical presentations 
  • Continuously identify functional and nonfunctional requirements for product improvements 
  • Review and respond to RFIs/RFPs ensuring a complete & prompt submittal, with a focus on technical and security questions.  
  • Prepare internal solution design proposals for complex deployments. Work with all departments to prepare for large and complex implementations, including knowledge transfer, integration design, and product gap analysis. 
  • Deliver internal team training sessions with architecture changes and system integration. 
  • Act a primary resource for the solution engineers to provide deep technology and industry expertise on sales calls.  
  • Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments. 
  • Other duties as assigned.  

Supervisory Responsibility 

This position has no supervisory responsibilities. 

Work Environment 

This job operates in a professional open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. 
Position Type 

This is a full-time salary position. Occasional evening and weekend work may be required as job duties demand. 



Education and Experience

  • Bachelor’s degree in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Business or equivalent experience. 
  • 10+ years of professional experience as a senior engineer or architect. 
  • 5+ years experience in deployments of enterprise solutions including design, architecture and/or engineering. 
  • 2+ years experience of cloud computing. 
  • Professional demeanor with strong work ethic; self-starter; confident; creative and innovative with a passion for delivering technical benefits to sales prospects.  
  • Organization, prioritization and planning essential to concurrently deliver multiple projects. 
  • Strong personal skills, able to build solid relationships with prospect’s senior technical teams. 
  • Superb verbal and written communication skills, including the ability to gather, document and present the value of our solutions. 
  • Adapt at overcoming prospect concerns and ensuring mutually beneficial outcomes from complex technology integration. Demonstrates credibility with prospects’ stakeholders on business and technical solution proposals. 
  • Works collaboratively in a cross-functional environment with Smarsh’s product management, engineering and customer success teams, soliciting input when/as required. 
  • Identify important technology trends to assess prospect requirements and product roadmap. 
  • Experience in enterprise architecture, IT consulting, sales engineering or software engineering in an enterprise environment 
  • Subject matter expert in the fields of Surveillance/Supervision, eDiscovery, Archiving, and/or unstructured data platforms. 
  • Knowledge of key competitors. Identifies and communicates competitor activity as known/researched within the industry. Understanding of key risks affecting a sale opportunity. 
  • Strong knowledge of financial services organizations is a strong plus 
  • Understanding of Artificial Intelligence, Natural Language Processing, Machine Learning or Data Visualization a plus 

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.