Client Data Specialist

Client Services Portland, Oregon

Position at Smarsh

Client Data Technician

Help us provide amazing client service in a key role on our Client Data team.  Responsibilities include:

  • Work as part of a team responsible for importing & exporting customer data
  • Import data from hard drives & DVDs provided by our customers into our datacenter
  • Export from our infrastructure by executing complex searches within our technology platform
  • Work with email content such as EML, PST, MSG, NSF & others
  • Accurately log, track & handle data exceptions during the import  and export process

Qualified candidates will have a strong knowledge of:

  • Running scripts (e.g. PowerShell) and command line operations
  • Providing excellent customer service 
  • Strong critical thinking and problem solving skills
  • General PC configuration and technical troubleshooting including familiarity of file systems & formats
  • Understanding of Boolean logic and how to create complex search parameters
  • Experience working from operational runbooks, checklists, and documented procedures

Additional Requirements:

  • Excellent Communication skills (written and verbal)
  • Attention to detail and quality-focused work
  • Skills Troubleshooting & issue resolution
  • Teamwork, patience, and a desire to help others
  • Ability to multi-task in stressful situations
  • Willingness to learn & adapt to new technologies
  • Professional demeanor and strong work ethic
  • Microsoft Word, Excel and Powerpoint
  • Experience with is desired
  • Experience with providing technical support to customers is helpful
  • Background check required