Content Writer

Marketing Open, Any Portland, Oregon


Position at Smarsh

Content Writer

Summary/Objective 

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old – ingrain these values in day-to-day decisions and call on them while serving our customers and our peers


We’re poised for amazing growth in the months ahead with a product portfolio unrivaled in our industry - join our amazingly talented and fast-growing team to get in on the excitement!
 

 

We’re on the hunt to fill a brand-new opportunity within the growing Smarsh Creative Services team. This Content Writer role will support our marketing demand generation, thought leadership and product marketing initiatives. The successful candidate will have a proven track record of working closely with content and editorial teams and subject matter experts to create compelling, informative, solution-oriented content and industry thought leadership. Previous experience writing for the financial services industry is preferred.

 

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

  • Develop and draft a range of detailed, informative content including guides, blogs, customer success stories and case studies. Translate industry concepts and trends into engaging copy for specific segments and personas
  • Support communications across all Smarsh marketing channels through the creation of engaging copy for web pages, infographics, email marketing, videos, digital ads, social media and more
  • Understand how to target buyer, influencer and user-based personas to improve conversions and engagement
  • Cross-functional content support as needed by sales, customer success and other departments
  • Digest tools and information produced by the Product Marketing team to better understand our customers and develop content tailored to customers throughout their lifecycle
  • Write content to address gaps in the buyer’s journey across multiple segments and customer profiles
  • Work with content and greater marketing team to brainstorm and ideate concepts for content projects using product knowledge, themes, current messaging and feedback
  • Execute work according to workback timelines and keep projects on track throughout reviews
  • Use KPIs to develop new content ideas to test, support and ultimately strengthen conversion rates
  • Conduct interviews and schedule meetings with various internal and external stakeholders
  • Collaborate with graphic artists to communicate ideas for visual impact within content
  • Optimize content according to SEO strategy with keywords for better search ranking

Supervisory Responsibility
 

This position has no supervisory responsibilities. 

 
Work Environment 

This job currently operates remotely. Smarsh is headquartered in Portland, Oregon with additional offices throughout the United States, the United Kingdom, and India.  

 

This role routinely uses standard office applications in addition to SharePoint, Wrike, and WordPress. 
 

Position Type 

This is a full-time salary position. Occasional evening and weekend work may be required as job duties demand. 


Travel
 

Travel is infrequent, and prior approval is required to attend conferences. 

 

Education and Experience 

  • 5+ years of writing experience required. Experience writing for Financial Services preferred
  • Journalism degree or combination of experience + degree in English, creative writing or related field
  • Ability to craft compelling stories around technical products and services for a range of buyers
  • Strong creative, problem solving and strategic thinking abilities, with the ability to prioritize and juggle shifting priorities
  • Experience with WordPress or similar CMS platforms as well as experience with Microsoft programs including PowerPoint, Word, SharePoint and Teams 
  • Adept user of project management platforms like Wrike
  • Excellent creativity and problem-solving skills 
  • Strong organizational skills

Additional Eligibility Qualifications
 

  • Be self-motivated and able to handle multiple projects with competing deadlines, in a fast-paced environment
  • Thrive in a collaborative, team environment - be confident in your skills, but check your ego at the door
  • A positive attitude is a must - we like friendly, talented people! Be able to build and maintain positive, productive relationships with all co-workers 
  • Demonstrate intelligent thinking, strong organizational skills and an eye for detail and accuracy while creating thoughtful, compelling content that informs, inspires, rewards and engages 
  • Comfortable with and receptive to feedback; desire to quickly to address feedback
  • Continue to research, learn and share new practices for our betterment

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

Smarsh empowers its customers to manage the risk and unleash the intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels, before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.