Platform Product Manager

Product Management Open, Any


Position at Smarsh

Smarsh empowers its customers to manage the risk and unleash the intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels, before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions below:

  • Lead product management of multiple core products including driving product development and execution.
  • Work cross-functionally with technical, sales, and marketing teams to manage the product portfolio, features requests, customer commits and other bugs/issues to accelerate growth.
  • Work directly with partners and customers to find ways to make products better.
  • Translate product strategy into detailed requirements and prototypes that can be translated into our development processes and clearly articulated across teams.
  • Manage the full product lifecycle, including market requirements, product prioritization, internal and external communication, product launch, and feedback collection.
  • Use qualitative and quantitative customer research to communicate product vision to senior management and stakeholders across the organization.
  • User interviews, and representing the customer/stakeholder/development teams need
  • Ability to articulate what the chosen product practices are in regard to scoping a product
  • Understanding the use of productization ceremonies and when they are needed
  • Present/answer what stories has been planned and will be done in weekly demo meetings
  • Ensure every product is not just viable, but valuable to the company and that there are no duplicated efforts
  • Can confidently help/scribe facilitator of productization ceremonies
  • Other duties as assigned.

Education and Experience

  1. BS degree in a technology-related field or equivalent. MBA is a plus.
  2. 4+ years of experience in a product management or equivalent leadership roles.
  3. Experience building SaaS offerings with a proven ability to drive product planning, development and launch.
  4. Experience in User Experience design, Analytics or Business Intelligence tools.
  5. Prior knowledge of compliance archiving including Supervision is desired but not required.
  6. Experience with XP methodology.
  7. Or equivalent combination of education and experience.

Additional Eligibility Qualifications

  • Strong problem-solving skills.
  • Ability to develop product strategies and effectively communicate recommendations to executive management.
  • Proven ability to work cross-functionally in a highly collaborative environment.
  • Excellent written and verbal skills, communicating to internal and external stakeholders.
  • Highly organized, with a strong ability to prioritize.
  • Knowledge of multiple functional areas such as product management, engineering, UI, sales, customer support, finance or marketing.

Work Authorization/Security Clearance (if applicable)

We are not providing sponsorship at this time.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.