Platform Engineer, Data Services

Product Development Open, Any

Position at Smarsh

Platform Engineer, Data Services

Smarsh empowers its customers to manage the risk and unleash the intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels, before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

The PaaS (Platform as a Service) team is looking for a Platform Engineer to join our team and help build our 1CP product (1 Cloud Platform). We are building a best-in-class platform that is used by Smarsh engineering teams to build, deliver, scale, operate, and secure applications across multiple IaaS and multiple cloud vendors.

As a member of Data Services team within PaaS you'll be part of a team who manages, measures and improves production performance and reliability for our suite of data services (Elasticsearch, MongoDB, Kafka, Postgres, etc). Toil and data loss will be your number one enemy, redundancy and horizontal scaling your closest friend and your mission will be to drive operational burden as close to zero as you can.

Leveraging Big Data platforms to sustain this growth—you’ll be responsible for maturing our day 2 process across multiple technologies, environments, and locations. We’re looking for someone who is excited about modern engineering practices in cloud platforms, increasing the productivity of our delivery systems, and delivering value to our customers. Finally, we need someone with the ability and desire to continuously learn new technologies & processes along with taking the lead in the integration of those in our product lifecycle.

Essential Functions

  • Attend and actively participate in team ceremonies (stand-ups, retros and planning meetings).
  • Coordinate efforts with globally dispersed teams.
  • Document decisions regarding technology choices, best practices and process.
  • Manage day to day operations of our SaaS cloud data store deployments ensuring health and performance of platform.
  • Research and resolve technical issues found in production with immediate and long-term solutions.
  • Design and develop tools and libraries for broader use by SaaS Operations and Engineering teams.
  • Help define best practices and operational guidelines for scale-in, scale-out, fault tolerance and upgrades.
  • Lead and actively engage in architectural conversations and plans.
  • Communicate and coordinate effectively with Product, Customer Success and Service teams regarding operational tasks and deployments.
  • Listen to our internal customers, understand their pain points and mentor them.
  • Document decisions regarding technology choices, best practices and process flow.

Education and Experience

  • 2+ years of industry experience with at least 2 years managing large scale production deployments of Elasticsearch, MongoDB, Kafka or similar.
  • Proven track record of reliability and performance tuning along with modern engineering practices to solve operational burdens.
  • Experience working with monitoring and observability tools like Datadog and Prometheus.
  • Development experience across one or more programming languages (Python, Ruby, Golang).
  • Experience operating on a cloud platform (AWS, Azure, GCP).
  • Experience with container technologies, configuration management and orchestration platforms (Ansible, Chef, Terraform, Cloud Foundry).
  • Strong interpersonal skills with a demonstrated ability to work in a cross functional team.
  • Proven track record of leading implementations of automation best practices, both processes and technologies.
  • Participation on an on-call schedule supporting a global customer base.


Work Authorization/Security Clearance (if applicable)

We are not providing sponsorship at this time.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.