Air Medical Dispatcher
Skyservice Business Aviation
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Get to know us: https://www.skyservice.com/
Your future at Skyservice:
Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!
Summary of Essential Job Functions:
- Ability to perform multiple tasks and prioritize efficiently and accurately in a fast-paced, high-stress environment while maintaining a clean and orderly work area at all times
- Ability to listen, speak and write clearly, and interact professionally with others.
- Ability to demonstrate key qualities, including adaptability, flexibility, dependability, punctuality, and accountability.
- Obtain patient information, including a Physician Certified Statement (PCS),Consolidated Omnibus Budget Reconciliation Act (COBRA), Emergency Medical Treatment and Labor Act (EMTALA), while maintaining Health Insurance Portability and Accountability Act (HIPAA) compliance at all times.
- Participate in Montana Medical Transport staff meetings and annual emergency procedures drills.
- Contribute to building a positive team environment with respect for the views of others. Provide excellent customer service skills in all work interactions.
- Monitoring of aircraft while in flight and use of Air Medical Resource Management (AMRM), relating to communications
- Implementation of the Emergency Response Plan in the event of a loss of aircraft
- Knowledge of Federal Communications Commission (FCC) regulations
- Must possess knowledge of EMT, AEMT, Paramedic, RN, RT scopes of practice and responsibilities
- Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency, including all Montana Medical Transport's policies and procedures
- Other duties as assigned.
Minimum Requirements:
- High School diploma or equivalent required
- Must possess basic computer skills and be able to type over 70 words per minute (WPM)
- Post-high school education or medical knowledge (EMT/CNA equivalency or higher) preferred
- Emergency Medical Dispatcher (EMD) or the National Association of Air Medical Communication Specialist (NAACS) within 18 months of hire.
- Must be able to pass Airport/TSA 10-year background check
Education:
- High School Diploma
- Will complete training in regards to: Air Medical Resource Management (AMRM) relating to communications, Implementation of the Emergency Response Plan, Knowledge of Federal Communications Commission (FCC) regulations, Knowledge of EMT, AEMT, Paramedic, RN, RT scope of practices and responsibilities, local DOT regulations, Navigation, Global Positioning System (GPS) navigation, Techniques and terminology, Weather interpretation.
Experience:
- Previous medical experience or knowledge (EMT/CNA equivalency or higher) preferred
- Previous medical terminology knowledge preferred
Licenses & Certificates:
- Certified Flight Communicator (CFC) certified within 6 months of hire
Competencies:
- Must maintain continuing education (CEU’s) and recertify FCS certification as needed (EMD recertification is every 2 years. For NAACS, recertification occurs every 4 years.
Skills:
- Must be able to type greater than sixty words per minute
Physical Demands:
Physical Demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing duties of the job, employees will lift up to 25 lbs
- Job duties are often performed at high stress levels, requiring employees to function effectively and independently while maintaining good working relationships with MMT crew, other EMS personnel, and hospital staff.
- Employee will perform repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
- The worker is required to have close visual acuity to perform an activity such as monitor dispatch email for incoming/outgoing documents, monitor transport team during active call via company tracking software, monitor dispatch communication devices.
- Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Work Environment:
- The communications area must be free of foot traffic and ambient noise.
- The communications center must have the ability to notify the medical transport team and the on-line medical control or the medical director
- All calls and radio communications must be recorded and retained for 30 days.
BENEFITS:
- 401(k) plan with employer match;
- Health, dental and vision insurance;
- Life insurance;
- Paid time off.
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.