Concierge
Description
FONTAINBLEAU AVIATION A SKYSERVICE COMPANY
POSITION SUMMARY:
The Concierge is a front-line employee who is responsible for managing the immediate needs of arriving and departing aircraft. As the first and last person passengers and crew will meet at the FBO, the Concierge must maintain excellent customer service principals while performing their duties. The Concierge works as a member of a team in a demanding, hazardous, time-sensitive, service-driven environment during all hours and most weather conditions. The safety of the Concierge, their teammates, customers, and equipment is paramount at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Marshal, park, and greet arriving and departing aircraft on the ramp
- Use and set aircraft protection including wheel chocks and safety cones
- Assist in the towing of aircraft around ramp areas, and in and out of hangars
- Assisting passengers and crew with luggage (must be able to lift up to 50lbs)
- Handle catering, dishes and linens for arriving and departing aircraft and verifies correct information, to include tail numbers, are on all items
- Coordinate ground transportation for passengers and crew
- Use written, verbal, digital and radio communication to send and receive information
- Other duties as assigned by supervisor or management
QUALIFICATIONS:
- High school diploma or general education degree (GED)
- Clean driving record
- Valid driver’s license
- No special licenses or certificates required
- No previous experience required