Regional FBO Manager
Description
SKYSERVICE BUSINESS AVIATION
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Get to know us: https://www.skyservice.com/
YOUR FUTURE AT SKYSERVICE:
Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!
Location: Redmond and Bend, OR
The purpose of the Regional Manager is to ensure the FBOs operate safely, professionally, and within company expectations, while also providing excellent customer service to all guests of the FBOs. The position oversees the entire FBO units and is responsible for all metrics, budgets, and organizational growth and planning.
SUMMARY OF RESPONSIBILITIES:
- Lead the development, communication and implementation of efficient operational procedures, policies and effective growth strategies;
- Responsible for effective management of employees, including driving performance management initiatives, headcount management and other HR initiatives;
- Responsible for providing input for job descriptions, interviewing candidates for job vacancies, onboarding of new employees and scheduling (i.e. timekeeping, vacation requests etc.);
- Drive the department to achieve sales, profitability, business goals and objectives by assisting with sales generation and attracting new aircraft customers to Skyservice;
- Oversee the operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants;
- Foster a safe work environment and culture ensuring the effective implementation of all safety standards and programs;
- Oversee and manage occurrence report investigations (i.e. provide notifications to applicable authorities and manage occurrence closings) for line service and customer service;
- Plan, organize and direct FBO operational activities, and is accountable for the achievement of financial results;
- Participate in the preparation of FBO budgets and financial forecasts for line service, customer service, including CapEx;
- Promote a positive and harmonious working environment to provide the highest levels of customer service, internally and externally.
QUALIFICATIONS AND SKILLS REQUIRED:
- Post-secondary education or related experience.; a degree or diploma in Aviation or Business Management is considered an asset;
- 5-10 years’ experience working at an FBO including intimate knowledge of Aviation/FBO operations and/or commercial ramp experience;
- 5 years’ management experience;
- Significant track record in securing new clients/customers, achieving financial results and driving performance improvements;
- Ability to pass necessary background checks for secured area access;
- High safety orientation and experience with SMS / safety management processes;
- Superior customer service, interpersonal relationship, people management, leadership, conflict resolution, and resource allocation skills;
- Flexible to work additional hours and be on call as required.
PHYSICAL DEMANDS:
The physical demands described here represent those that must be by an employee in order to successfully perform the daily functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the daily functions.
The physical demands described here represent those that must be by an employee in order to successfully perform the daily functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the daily functions.
During the performance and duties of this position, the employee is frequently required to stand, walk, sit, and use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and or move up to 50 pounds.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Skyservice is an equal opportunity employer.